Career Area:
Manufacturing & Supply Chain
Job Description:
WE BUILD WHAT MATTERS
What matters most to you? Is it being part of a strong team? Supporting your family? Solving global problems? You can do these and more at Caterpillar; where your work enables progress around the globe, and you contribute to meaningful work. Together, we can build what matters!
The Caterpillar Oil & Gas and Marine Division has an exciting opportunity for a Customer Delivery Performance Manager with opportunity to work in various locations. The Customer Delivery Performance Manager will be responsible for maintaining a high-performance order-to-delivery capability and enabling success of our marine customers. The manager will interface with marine dedicated suppliers and our partner Caterpillar organizations to improve delivery, transparency and to resolve supply related issues. Incumbent will have considerable impact on the marine business unit and interface with suppliers, Caterpillar production facilities and leadership as well as the marine sales and engineering functions. This is a highly visible role and requires an execution minded leader with ability to network across a wide variety of functions.
Job Duties/Responsibilities may include, but are not limited to:
Verifies and improves supplier capacity, quality, and delivery performance for a business division.
Collaborates with suppliers and multiple business division functions to address and resolve supplier issues using root cause and corrective action (RCCA).
Integrates efforts with business division supply chain planning, site global purchasing, operations, receiving, Global Transportation, Demand and Orders, Material Requirements Planning and Logistics.
Leads efforts at suppliers to perform Supplier Value Stream Mapping, material flow improvements and preparation to respond to pull triggers.
Provides leadership (sponsorship and governance) for 6 Sigma Rapid Improvement Workshops with suppliers and Caterpillar personnel.
Leads projects to implement improved supplier collaboration with Caterpillar and third-party service providers using common collaboration technologies.
Deploys the Supply Chain Planning Process, providing leadership (and strategic direction) to teams implementing pull material replenishment at suppliers and in the development of suppliers' plan for every part.
Supports supplier efforts to improve performance to the Supplier Quality Monitor, and designs processes and standard work for robust MRDR for supplier material.
Ensures supplier interaction with business division packaging and transportation resources to optimize packaging, containerization, point of use presentation, barcode labeling, ASN compliance, enhanced communications related to quality improvements, and improving carrier selection and transportation container optimization.
Ensures that suppliers have adequate resources, including people, training materials, tooling, fixtures, and equipment, and provides technical support during start-up activities and ongoing strategic support.
Provides leadership, coaching, focus, motivation, and encouragement to direct reports.
Basic Qualifications:
Bachelor's degree and 10+ years of supply chain or related job experience or equivalent combination of education and experience
Experience in Global Purchasing, Material Requirements, or Supply Chain / Logistics
Knowledge and understanding of 6 Sigma project management principles
CPS Functional Job Role Qualified
Advanced analytical and problem-solving skills
Excellent interpersonal, communication and leadership skills
Solid product knowledge
Excellent teamwork and leadership skills
Strong supplier relationship management skills
The ability to develop and deploy creative / original solutions to complex problems
Solid logistics and manufacturing knowledge
Top candidates will also have:
APICS CPIM or CSPC National Certification
Experience in Global Purchasing, Material Requirements, or Supply Chain / Logistics
Completion of Caterpillar Leadership training
Thorough understanding of company policies and procedures, especially supplier-focused Caterpillar initiatives
Additional Information:
Willing to travel 30% of the time
This role can work in various Caterpillar locations
A significant part of the selection criteria will be a positive, can-do, execution mindset with the ability to network and develop strong mutually beneficial relationships across internal and external functions.
What You Will Get:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just a salary. Because we value your performance, we offer a total rewards package that provides day-one benefits, including but not limited to:
Competitive salary and annual bonus program
Medical, dental, and vision coverage
Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
Company-matched 401(k) plan
Stock option opportunity over time
Health savings account (HSA)
Flexible spending accounts (FSAs)
Short and long-term disability coverage
Life Insurance
Paid parental leave
Healthy Lifestyle Programs
Employee Assistance Programs
Voluntary Benefits (Ex. Accident, Identity Theft Protection)
Strong community involvement
At Caterpillar, we are committed to a diverse and inclusive environment that values and respects the unique talents, experiences, and viewpoints of our global employees. Our vision is to continually develop the Best Team to build innovative solutions for our global customers, deliver superior results for our stockholders and positively impact the people and communities we serve.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to specific employer, such as H, L, TN, F, J, E, O.
As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers #LI
Relocation is available for this position.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
