Job Title: Operations Manager (City of Virginia Beach)iCIMS ID:2022-5029# Positions: 1Hire Type:Full-TimeWork Days:Monday - Friday, Other, Other Days:Weekend hours may be requiredWork Shift:1 First shift, Other Shifts:Evening/Night hours may be requiredLocation:City of Virginia Beach - Fleet MainFleet Maint Garage - Main2633 Leroy RoadVirginia Beach,VA23456DescriptionOverview:The Operations Manager provides overall program leadership to ensure that MANCON achieves all contractual requirements and provides the highest level of customer service. Working in close coordination with the customer and MANCON headquarters Supply Chain Management leadership, the Operations Manager will champion the efforts to improve efficiency, reduce operational costs, seek competitive parts pricing, improve vehicle availability, reduce vehicle life cycle costs, improve maintenance outcomes, increase productivity, and streamline operations between the City of Virginia Beach and MANCON.The Operations Manager will be responsible for day-to-day contract execution. The Operations Manager will have operational decision-making authority to ensure that MANCONs workforce is responding appropriately to the customers operational requirements. Travel to complete assigned functions could include both overnight and weekends. Meetings with the customer may require business formal attire.The Operations Manager will be supported by the Corporate Contract Support Team.Responsibilities:Contract Management Requirements: Work with the city management to ensure that the contract is administered in a single and consistent manner. Attend customer meetings to assess problems and concerns Ask appropriate questions to ensure understanding of customer requirements Answer questions regarding MANCON capabilities and resources Review, familiarize with and adhere to MANCONs SOPs, Manager Manual, and Safety Manual. Investigate product complaints Conduct research and answer questions regarding availability of parts Monitor level of service reports Ensure operations are conducted in accordance with signed contract and SCM procedures Perform site visits and safety inspectionsPersonnel Management Requirements Supervise contract employees, monitoring all job description activities Review and submit timesheets to include emergency overtime Investigate and resolve personnel issues. Hire and terminate in accordance with MANCON policies Provide training on processes and procedures to new employees Monitor employee performance and address problems in accordance with established disciplinary processesAncillary Requirements Attention to detail Answer all messages phone\e-mail in a timely fashion Disperse all communications between MANCON corporate and field employees as directed Assist with delivery and pick-ups Provide 24 hour support to city Conduct project research and provide findings Train forklift trainers and operatorsRequired Qualifications: 5 years auto or heavy duty truck parts experience 5 years inventory experience 5 years customer service experience 5 years supervisory experience 24-hour availability Valid drivers license with 2 years driving experience Obtain and maintain a trainer forklift certificate Overnight and weekend travel to multiple sites Must be ASE certified within 6 months of hire datePreferred Qualifications: Current COVID-19 VaccinationPhysical Requirements:Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.Physical Requirement Details:Work is mostly performed in an office setting, however some requirements occur at storerooms and warehouses in the field which may have uncontrolled temperatures and dirt/dust/damp conditions. Travel to site in a vehicle will occur.Physical Activity:Driving, Lifting, Reaching, Sitting, Standing, Stooping, WalkingBackground Checks Required:Credit Check, Criminal Check, DMV Check, OtherSkills Tests Required:ASE Certificati
