Xylem |zlm|
1) The tissue in plants that brings water upward from the roots;
2) a leading global water technology company.
Xylem, a leading global water technology company dedicated to solving the world's most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world's water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.
If you are excited and passionate about helping us #letssolvewater, we want to hear from you!
The Role: To provide quality repair service and technical support to YSI's customers while striving to add customer value by meeting established customer service levels.
Essential Duties/Principal Responsibilities:
Service and repair YSI product
Provide information to customers regarding repair status and quotations.
Provide Technical Support
Contact customer with evaluation information and to obtain authorization for repair.
Enter Service and warranty data into computer system.
Phone back up for Repair assistant.
Develop product test documentation.
Product quality, marketing and market intelligence information is to be shared with appropriate team members.
Follow established processes for procuring and rejecting material
Submit Cases through Sales Force
Provide accurate and timely pricing and order status information to customers.
Complete material transactions and ordering parts as required
Provide repair service to customer products
Participation in Xylem Watermark volunteer activities
Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:
Previous customer service or repair service experience preferred.
Must have working knowledge of PC's and PC software.
Associates degree in EET or equivalent experience to the level of knowing how to use basic electronic test equipment and basic troubleshooting skills.
Ability to keyboard 25% percent of the time and to remain seated for extended periods
Must be customer service oriented.
Strong attention to detail.
Excellent organizational skills.
Ability to work independently with high level of accuracy and efficiency
Solution oriented, problem solver, action oriented
We Offer You More Than Just -A Job-
Professional Development - To advance the capabilities of our people, we offer a wide variety of experiences to support our employees' professional growth and continuous learning.
Total Rewards - We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
Watermark - Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
Employee Networks - Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women's, LGBT+ and Allies, Veteran's, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, Working Parents Networks and Non-Native English Speakers and Allies.
Physical Demands/Work Environment:
(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Regularly required to sit or stand, reach, bend, and move about the facility
Must be able to lift 30 pounds.
Standard weekly job hours: 40 hours
Ability to work overtime as the workload requires it
Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
