DescriptionRich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family.PURPOSE STATEMENTAbout UsWe are a rapidly growing company based in Emeryville, CA with an office in Lee's Summit, MO that designs, markets and sells frozen blended drinks as well as equipment to blend them to retail locations nationwide (think: Milkshakes, Smoothies and Frozen Cappuccino). While our business is all about great tasting frozen beverages, our unique offering is made possible by a proprietary blender. We are growing fast, so while we are currently still relatively small in terms of employees, our growth rate and revenue are not. We are passionate about what we do and we also believe work should (and can) be fun.KEY ACCOUNTABILITIES/OUTCOMESAbout the Opportunity - Key ResponsibilitiesProvide technical support via the phone to our customersReceive and enter parts orders from our customersProvide warranty information to our customers and service providersCoordinate field repairs with service providersAssist with other Technical Support projects as neededAbout YouWe're looking for a highly-motivated, smart and conscientious person who is passionate about consumer products. You should have excellent communication skills with a great technical aptitude. You should be comfortable taking the bull by the horns, working independently and as a team. You will be an integral member of a fairly small, very tight knit working team, so great team work, an enthusiastic can-do attitude and a sense of humor will be essential.KNOWLEDGE/SKILLS/EXPERIENCEHigh school diploma or GED required - Bachelor's degree preferredExcellent communication skills and pleasant mannerFlexible and calm under pressureMechanical and/or electrical backgroundGreat problem-solving/investigative skillsExcellent computer skillsFantastic interpersonal skillsDetail oriented#LI-SS1#earlycareersRich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Human Resources department atasc@rich.comif you need assistance completing this application or to otherwise participate in the application process.https://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
