Damuth Trane (Voted as one of the Best Places to Work in Virginia for 2022) is seeking an Administrative Process Leader for our office in Chesapeake, Virginia.
**Damuth Trane has provided comfort solutions for commercial, industrial, educational, government, and healthcare facilities since 1970. As the local Trane franchise, Damuth Trane represents a full line of HVAC equipment, service, controls and parts. Damuth Trane has been honored as one of the Best Places to Work in Virginia since 2011.
Primary Role
Development, evaluation, and implementation of a continuous process improvement program for Service department processes as well as interdepartmental processes that intersect with the Service Operations team.
*Note - this is a hybrid workplace role. A minimum of 2 days per week will be desired at the main office, more frequent than that during the training/onboarding period. Due to the nature of this role, we believe that face to face collaboration with service team members and members of other teams will be essential to the success of the role.
Essential Duties and Responsibilities include the following. *Other duties may be assigned.
Customer Service: Customer satisfaction is vital to the ongoing success of the Company's Service Business. Develop associates and implement/maintain the appropriate processes in Service so the following occur on a consistent basis:
Provide Damuth's 5-Star Experience. Our commitment is to have our clients feel understood, respected, valued, impressed and championed during every interaction.
Perform all duties with the goal of building and maintaining long-term internal and external client relationships.
Strong emphasis on evaluating existing processes.
Actively garner feedback from other departments and looks at processes across service and sales teams.
Work with and through other leaders to identify, evaluate, and remedy process gaps or opportunities
Work closely with Service Team to provide assistance with any process questions/challenges, software issues within WennSoft/Great Plains and/or MobileTech.
Reviews work outputs of admin team members to identify issues, whether they be process or coaching opportunities.
Review various reports, billing journals, WIP reports, etc. to help identify areas of improvement.
Primary responsibility for training of admin team members while also coordinating cross training with other team members.
Responsible for maintaining and updating the 'book of knowledge' admin process manual.
Prepare WCAs (Work Change Authorizations) and Leads - Track and submit for review to Technicians via email. Provide information to payroll in a timely fashion for payments.
Update equipment information within Damuth software system, as needed. All changes completed with 48 hours of receipt.
Monitor all costs to ensure gross margin performance by all Service Teams
Work with I.T. team to establish workflows and associated processes.
Work with I.T. team to test, investigate and resolve anomalies in software upgrades.
Demonstrate and promote a spirit of cooperation and teamwork throughout the Company.
Improve your personal performance on a continual basis. Suggest training programs or other opportunities for improvement to your Team Leader as they apply.
Oversight:
Work with managers to help develop training plans for their administrative reports.
Participate in the delivery of the goals and objectives for the Company. Participate in annual planning process and semi-annual reviews.
Establish and maintain standards of performance in appropriate areas.
Cross-train in appropriate areas to avoid disruption of service for any reason.
Manage your time effectively.
Maintain clear and open communication with Service Operations Leader, Area Operations Leaders, and Service Team Leaders.
Review procedural changes with Service Operations Leader prior to implementation.
Supervisory Responsibilities
This position has no direct supervisory responsibilities.
Qualifications
Education and Experience
Special Skills
Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from customers, field technicians, and supervisors.
Ability to calculate figures and amounts such as discounts, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses and Registrations
How to Apply
Go to the following website and apply online: http://www.damuth.com/careers/
Please note that applications and resume are accepted online only. If you do not have access to the internet, you may use the online resources at our main office. Please call Human Resources at (757)558-0200 in advance to schedule an appointment to apply.
Damuth Trane is an at-will employer; employed associates and Damuth Trane are free to end the employment relationship at any time, with or without notice or cause.
EOE including Disability/ Vets, Drug Free Workplace
EEO Statement
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements or 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Company Paid)
Paid Time Off (Sick and Vacation Time)
Short and Long Term Disability (Company Paid)
Maternity and Paternity Leave
Jury Duty Pay
Bereavement Leave
401(k) and Profit Sharing Plan
...and more!
