Why USAA?
Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!
As a dedicated Audit Quality Assurance and Improvement Executive, you will Directs and oversees the Quality Assurance and Improvement Program (QAIP) for the enterprise audit function. Oversees the development, implementation and administration of the long-term strategy and objectives of the QAIP. Leads staff and oversees quality findings and recommendations regarding adherence to internal requirements, industry standards and regulatory expectations.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL.
The Opportunity
What you'll do:
Responsible for the development, implementation, and administration of the long-term strategy and objectives for the Quality Assurance and Improvement Program, including assessment of adherence to Audit Services policies, the Global Internal Audit Standards, and regulatory guidance.
Oversees the timely completion of required external quality assurance reviews in accordance with the Global Internal Audit Standards. Stays abreast of industry standards and financial services regulations and effectively respond and interact with regulators.
Provides strong effective challenge of audit work product, including audit scoping decisions, testing strategies, and conclusions.
Identifies findings and opportunities noted via internal and external quality assurance activities and works with Audit Services leadership to develop strategic and tactical action steps to address those findings.
Communicates results from internal quality assurance review activities to Audit Services Leadership and other appropriate stakeholders.
Provides feedback on Audit Services policies and procedures for inclusion in the Audit Services Manual and recommends training opportunities based on QAIP results.
Accountable for the delivery of QAIP activities on time, within agreed upon budget, and in accordance with audit methodology, regulatory standards and the Global Internal Audit Standards.
Role models USAA's mission, core values, culture and desired behaviors - including a culture of risk awareness around regulatory issues and accountability.
Holds self and others accountable to meet commitments by setting and clearly communicating expectations and roles and responsibilities.
Addresses issues escalated by team members, manages disagreements, and gains appropriate resolution to QAIP issues across the function. Escalates key concerns to senior leadership as appropriate.
Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Creates reports of QAIP results and delivers/communicates results to the Chief Audit Executive, the Audit
Senior Leadership team, executive management and the Audit Committees, as required.
What you have:
Bachelor's degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
10 or more years' experience in internal audit, audit professional practices, risk management, compliance,
or other control partner experience to include 5 years quality assurance experience in the highly regulated financial services industry.
6 or more years of people leadership experience in building, managing and/or developing high-performing teams required.
Experience leading and/or performing internal/external quality assurance reviews and providing effective challenge.
Experience interacting with regulators, regarding audits or controls.
Expert knowledge of internal auditing standards and techniques required to perform audits.
Knowledge of banking, insurance, and investment products and operations.
Demonstrated experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals required.
Demonstrated understanding of the full spectrum of regulatory examinations and other supervisory engagement and processes.
Executive-level business acumen in the areas of quality management, audit management, industry practices and emerging trends.
What sets you apart:
Extensive experience leading and driving innovative change in an Audit Quality Assurance organization.
Deep experience and industry expertise in a large financial services company.
Demonstrated accomplishments driving complex change through strong interpersonal influence and challenge in a matrixed audit organization.
Highly skilled at challenging peers and superiors, leaning into uncomfortable situations, to bring about significant improvements in an audit function.
What we offer:
Compensation:
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $188,300 - $338,990.
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.
Benefits:
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an existing USAA employee, please use the internal career site in OneSource to apply.
Please do not type your first and last name in all caps.
Find your purpose. Join our mission.
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
