Job Descriptions:
POSITION SUMMARYProvide backup for daily team tasks when needed. Assists the Product Manager with priorities for customers, daily technical communication, perpetuation of pump quoting and various pump projects. Fills in for Product Manager at internal customer events on occasion. ____________
ESSENTIAL FUNCTIONSReasonable Accommodations StatementTo accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s)
- Provides technical support for order changes according to customer needs- Supports Product Manager with product updates and standardization (manuals, IBIS docs, etc)- Maintains customer request list for projects and new offering creation- Leads sales team generated PIs through completion- Manages and oversees project orders and process- Collaborates and attends meeting with sales companies to understand upcoming forecast and markets - Collaborates with other internal teams and staff to place and expedite orders - Enters customer orders per Customer Contract Review Procedure and work instructions - Reads and analyzes technical specifications to determine additional document requirements- Maintains, files, and organizes all customer contract files for future reference- Maintains organized electronic files of sales orders, invoices and shipment documentation for multiple customers- Responds to orders received from customers, acknowledges orders, follows up on any order discrepancies and does order maintenance- Generates invoices for billing pumps and spare parts sold, freight costs and other miscellaneous services- Processes weekly, monthly, and year end assignments per work instructions, i.e.- backorder reports, billing, and closing projects- Makes shipping arrangements with freight forwarders to deliver orders to customers via domestic and foreign shipments and prepares customs documents to include export declarations, customs invoices and bills of lading - Tracks order status and alerts customers of any potential delays - Schedules pump orders based on our current offerings on the published lead time sheet- Maintains spreadsheets to track performance for tasks and activities that support business key performance indicators (KPIs)
POSITION QUALIFICATIONSCompetency Statement(s)
- Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type. - Safety Focus - Maintain clean and organized work areas and work stations. Adheres to all workplace and trade safety laws, regulations, standards, and practices.- Stress Tolerance - Maintains composure in highly stressful or adverse situations.- Accountability - Ability to accept responsibility and account for his/her actions. - Analytical Skills - Examines data to grasp issues, draw conclusions, solve problems, and process into meaningful data- Communication, Oral - Ability to communicate effectively with others using the spoken word. - Communication, Written - Ability to communicate in writing clearly and concisely. - Customer Focus - Builds and maintains customer satisfaction with the products and services offered by the organization.- Detail Oriented - Ability to pay attention to the minute details of a project or task. - Initiative - Ability to access and act on a task without prompting- Organized - Possessing the trait of being organized or following a systematic method of performing a task.- Relationship Building - Ability to effectively build relationships with customers and co-workers.- Accuracy - Ability to perform work accurately and thoroughly. - Listening - Understands and learns from what others say. - Problem Solving - Resolves difficult or complicated challenges. - Self-Management - Manages one's own time, priorities, and resources to achieve goals.- Speaking - Conveys ideas and facts orally using the language the audience will best understand (English)- Teamwork - Ability to give and receive team member assistance in working toward a goal with a positive spirit.
Required Experience:
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED): Required Associate's Degree (two-year college or technical school): Preferred
Experience: 2 plus years in a product role and/or experience in electrical/mechanical troubleshooting, equipment installation, or field service: RequiredCustomer service experience: Preferred
Computer Skills: Proficient with Microsoft Office (Word, Excel) - intermediate/ advanced skills (V lookup/ Pivot Tables): Required Experience with enterprise resource planning software (ERP) - LN, or Customer Relationship Management (CRM), or performance tracking software.
Other Requirements: May have some domestic travel for training
PHYSICAL DEMANDS
N (Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands Lift/Carry Stand F Walk F Sit F Manually Manipulate F Reach Outward O Reach Above Shoulder O Climb O Crawl O Squat or Kneel O Bend O Grasp O Speak F 10 lbs or less O 11-20 lbs O 21-50 lbs O 51-100 lbs N Over 100 lbs N
Push/Pull 12 lbs or less O 13-25 lbs N 26-40 lbs N 41-100 lbs N
Other Physical Requirements - Vision (Near, Distance, Color, Peripheral, Depth) - Sense of Sound - for forklifts and alarms - Sense of Touch - Ability to wear Personal Protective Equipment (PPE) - as required (safety glasses, Safety footwear (EH), Hearing protection id needed)- Sense of Balance
WORK ENVIRONMENT Climate controlled office and manufacturing environment with moderate noise level, and exposure to dust.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
Keyword: Product, Mechanical, Customer Service
From: Busch Manufacturing
