Job Detail

Job Description

Description

SHIFT: Day Job

SCHEDULE: Full-time

Be part of an extraordinary team We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

The Staff Vice President, Customer Success is responsible for the retention and growth of Anthem as a client and will serve as the primary relationship owner across Anthem's Diversified Business Group (DBG) Business Units and internal Anthem clients (Medicare and Medicaid) at senior levels. S/he will maintain a broad understanding of the lines of business and products they support, and will direct a team of Client Executive and Client Manager to retain and grow the Anthem relationship.

Reports to Vice President Customer Success

Staff - A total team of eight, including three Client Managers and five Client Executives

Partners - Staff VPs of Business Units within DBG that serve Anthem as a customer; Product Leads

Customers - Anthem P/L Presidents, regional Presidents of Medicare and regional Presidents of Medicaid

Primary duties may include, but are not limited to:

• Decision maker for account line of business-related activities with sign off from matrix partners - Senior customer-facing relationship manager to Anthem as a client by line of business - Responsible for NPS and NPS improvement across DBG business units - Directs development and distribution of Anthem client reporting (KPIs, value, etc.) at all customer levels - Develops strategies and executes plans to identify, target, and to achieve goals in growth, profitability, retention, and strategic value. - Leads a team of client facing professionals - hires, trains, coaches and counsels. - Directs all sales, marketing and communications efforts in conjunction with applicable leaders across all Anthem customer channels while also ensuring direct alignment with the DBG business plan, solution roadmap, and ongoing client engagement activities. - Exceptional people leader with the ability to inspire and coach towards excellence - Strong customer service acumen, verbal and written communication abilities, drives clarity in ambiguous situations - Leads high level, complex work in a matrix environment - Personal accountability to meet goals and performance standards, courage to make difficult decisions and recommendations - Strategic thinking, reasoning and decision-making skills - Organizational awareness and business model knowledge - Influential leadership, fosters strong working relationships with other roles and functions, drives results across all direct and indirect reports - Drives culture of continuous improvement, engaging leadership through high-impact and complex change. - Demonstrated ability to deliver outstanding operating and financial results in a healthcare service

Qualifications

Qualifications

BA/BS degree and a minimum of 10 years of related experience; or any combination of education and experience, which would provide an equivalent background.

Preferred

• A successful track record of selling specialty care/benefit management services and technology for leading healthcare companies to target customers is strongly preferred. - Demonstrated senior leadership capabilities across matrixed environment, capable of driving change to influence operational outcomes though influence. - Proven record of developing and defining relationships that drive organizational change/transformation initiatives, efficiency, and growth.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide - and Anthem approves - a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws. Anthem, Inc. has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World's Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.antheminc.com. Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.

REQNUMBER: PS71884-US

Job Detail

• Location:
  Virginia Beach, Virginia
• Company:
  Anthem, Inc.