Career Area:
Business Technologies, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world.
Job Summary:
As a Digital Business Development Consultant, this position will have the opportunity to work closely with the Agile delivery team and stakeholders to execute digital initiatives enabling business imperatives. This role will have primary responsibility for creating, analyzing and validating business requirements, translating them into detailed functional requirements and user stories, and defining acceptance criteria and test cases.
What You Will Do:
Day to day management of 6-8 Cat Digital Support projects
Work directly with internal business partners such as product teams for gathering digital product processes and procedures. Providing guidelines to Tier 1 support team so they may diagnose, troubleshoot and resolve common technical problems.
Participates in analysis of client identified issues or problems which may require changes to software, procedures, or documentation.
Onboarding new projects into the Cat Digital Support team
Project management of steady state support projects
Analyze support data and identify trends
Develop and conduct monthly business reviews with business partners and stakeholders
Identify new scope opportunities and scope/quote as needed
Manage budget for each support project (quarterly reviews, yearly quote refresh/development)
Coordinate support complaints and associated communication
Participate in quarterly PI Planning for Cat Digital Support
Coordinate enterprise growth through representing and/or deploying a specific platform or group of capabilities of Caterpillar's world class eBusiness solutions with our enterprise, industry and/or Dealer partners.
Support appropriate partners in deploying digital capabilities, focusing on delivering customer and business value as defined in a variety of ways, typically in the form of online leads, attributable sales, parts sales and support activities - the full customer lifecycle.
Proactively seek to understand the marketing and business objectives of appropriate partners and help coordinate with capability experts on how, when and where capabilities can be best utilized to drive value.
Supports appropriate team members in driving and/or deploying digital execution within the framework of enterprise tools, processes and strategies.
Helps manage and organize appropriate information, dashboards, metrics and other reports for team members to use with their partners.
Supports proper collaboration, coordination, training, communication and alignment among related areas, projects and strategies within the team and with internal and/or Dealer partners.
Supports future-focused assessment of global and industry impact related to digital programs and deployments, and helps other consultants coordinate efforts.
Employee is also responsible for performing other job duties as assigned by Caterpillar management from time to time.
What You Will Have:
Ability to effectively communicate with internal & external teams that may include stakeholders, business partners, product management, technical support, agents and customers.
Experience creating guidelines on processes and procedures through requirements gathering, mapping and documentation.
Thorough data analysis skills working with BI tools such as PowerBI or Tableau to measure KPI's and generate recommendations for actions and continuous improvement.
Basic technical knowledge for supporting and troubleshooting digital products.
Understanding of MS Suite
Considerations For Top Candidates Include:
Bachelor's degree in Information Technology, Management Information Systems, Computer Science, or Business Management
5 years of proven Business Analyst / Project Management experience
Knowledge with project management methodologies which may include Agile and Waterfall
PMP/Agile certifications
Self-starter who can come up to speed quickly
Works with little direction and supervision, makes time for unplanned assignments, and adaptable to changing priorities
Experience in Agile project management tools such as Mingle, Visual Studio Team Services, Rally, JIRA
Excellent planning, and organization skills
Strong analytical skills with ability to identify multiple approaches to problem solving and recommend the best solution
Ability to simultaneously work on multiple projects of different sizes
Strong communication skills
Additional Info:
This position has the option to be based out of either our Chicago, IL or Peoria, IL offices with a flexible hybrid work environment.
Moderate travel required (5%-15% of working time).
#LI-Hybrid
#BI (used to post on Built In)
Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We've created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
March 4, 2024 - March 10, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .
There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.
Our culture, like everything at our company, is made possible by each employee's contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.
