Purpose of Job
We are seeking a talented Director, Information Technology for our San Antonio or Plano, TX facility.
USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results. The actual days' onsite are resolved between each employee and the employee's manager.
The Director of Enterprise Correspondence Technology - Generation will be responsible for supporting all CoSAs by enabling business customers to create content / communications for members as well as providing dynamic document / communication generation capabilities for business customers.
Advises executive management and provides high level consulting and influence on business initiatives. This position acts as an operational delegate of EMG (Executive Management Group). Directs, plans, and organizes activities of professional and administrative staff engaged in providing information technology services. Provides for technical leadership in the plan, design, development, testing, implementation, or maintenance of business solutions. Leads and directs change management, process improvement, or technical support initiatives cross-departmentally and within assigned unit. Provides long- and short-term strategic direction and analytical support and directs business plan development to execute initiatives.
Additionally, this individual directs, plans, and organizes activities of professional and administrative staff engaged in providing information technology services. Provides for technical leadership in the plan, design, development, testing, implementation, or maintenance of business solutions. Provides high level consultation and influence on technical solutions. Leads and directs change management, process improvement, or technical support initiatives cross-departmentally and within assigned unit. Contributes to and executes long- and short-term strategic direction. Advises senior management and provides input to aide in decision making.
Job Requirements
About USAA
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.
About USAA IT
Our most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.
We're proud of USAA's strong history -- and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.
Tasks:
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
Responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventative and detective controls, to effectively manage risks.
Builds and oversees a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Oversees efforts in establishing documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards across teams.
Accountable for the identification, research, and analysis of end to end business, processes, and technology support opportunities.
Develops and oversees metrics for technology support capabilities and/or processes (KPIs, KRIs, etc.).
Creates a multi-year plan to operationalize a technology support strategy, with key milestones, deliverables, and realization targets.
Oversees the creation and execution of departmental budgets and forecasts for applicable technology support function.
Oversees the availability management of technology solutions / domains by applying strong change and incident management practices.
Works across multiple functional areas and influences future business strategy to be able to best utilize available technology support functions as well as future ones.
Stays abreast of industry trends and understands the direction of applicable technology support capabilities and ensures technology environment is agile enough to change quickly to support.
Builds successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of technology support services to meet those needs.
Participates in the development of 3rd Party vendors strategy and provides oversight to ensure achievement of technology support objectives
May provide oversight of vendor management activities including service agreements, staff augmentation and technology contrac
Minimum requirements:
Bachelor's Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree.
8 years of experience in a technology function to include 3 years leadership experience, demonstrated in either a supervisor or individual contributor role, of IT Professionals in a Software Development/Engineering or Infrastructure environment.
Experience overseeing the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support.
Technical knowledge and understanding of technical domains that reside within Infrastructure Services, Data or Application Development.
Experience conducting cost benefit analyses and leveraging results to drive technology support solutions.
Demonstrated thought leadership in embedding intuitive story telling of technology support functions including concise presentation of complex technical details.
Previous experience managing multiple tasks and responsibilities in high-pressure environments; excelling at pinpointing and resolving problems in early stages to avoid cost/time expenses.
Experience and ability to drive a culture of quality and personal accountability through technology support teams.
Demonstrated experience in vendor contract management and management of distributed development teams and resources.
Demonstrated financial acumen involving budgets, forecasting, and executing on the budgets for applicable technology support function.
Advanced facilitation, collaboration and consensus building skills, with experience in presenting to cross-functional teams and Senior/Executive leaders.
Experience in inspiring, leading, and defining vision, strategy and organizational change.
Demonstrated experience in explaining complex technology decisions to both technical and nontechnical audiences at all levels in the organization.
Demonstrated ability to influence change at the executive level and team level.
Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SAFe, etc.
Understanding of Legislative and Regulatory Compliance Requirements.
Preferred experience:
3 years technical leadership experience leading software development teams
Experience with SAFe/Agile
Experience with Content Management technologies
Experience supporting delivery and maintenance of application/infrastructure software
Experience with large application modernization efforts
Experience with integrating vendor applications
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Compensation:
USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $135,200 - $243,500*
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.
Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.
Benefits:
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
Please click on the link below for more details.
USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)
Relocation assistance is Not Available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
