Specialist II, HR Svc Center
Description
The HR Service Center provides an array of transactional and administrative HR services for executives, managers, employees, retirees, and vendors. The HR Specialists work closely together to answer, research, and respond to inquiries primarily received through direct phone contact as well as email, chat, regular mail and fax. Responsibilities include health and welfare plan support, interpretation of policies, programs and procedures, support of all HR technologies, process HR transactions in PeopleSoft (SHIPS), tuition reimbursement program administration, employee learning administration, managing personnel files and responding to legal requests.
JOB REQUIREMENTS ( Education, Experience, Knowledge, Skills )
Successful completion of aptitude test
Bachelor's degree preferred
Experience in call center or service center environment
Ability to work proficiently in HR Systems and software (PeopleSoft/SHIPS, Case Management System, and Microsoft Office)
Must possess excellent organizational skills with the ability to organize data and facts with strong attention to detail and have the ability to handle a high pressure/high stress environment.
Excellent interpersonal and communications skills with the ability to convey information in a manner that is compelling and convincing
Ability to develop creditability and trust within a short period of time with customers, partners and peers
Manage multiple high profile initiatives simultaneously without loss of composure while continuing to fulfill other job-related tasks
Ability to handle multiple priorities simultaneously on work that is complex and varied in nature without sacrificing quality
Ability to perform routine repetitive tasks while maintaining superior quality
Ability to work cohesively in a team environment
Possess excellent phone etiquette
JOB RESPONSIBILITIES
Interpret and answer inbound customer inquiries by researching information from various data repositories and determining appropriate response
Complete requests in multiple HR systems, retrieve answers from various sources and document requests in the Case Management System
Process PeopleSoft transactions including hires, rehires, promotions, transfers, system transfers, tuition reimbursement, education acceptance and update employee training records
Run PeopleSoft standard and ad hoc reports as requested
Provide advocacy support to employees regarding company sponsored benefit plans
Research, analyze and resolve data issues and make corrections as needed
Administer the tuition reimbursement program, as well as queries and reporting
Research, analyze and resolve time off escalations and process STARS adjustments/corrections
Administration of the training application, LearningSOurce, to include set up of courses and curriculum, initiate notifications and support changes in data, as well as troubleshooting issues.
Respond to subpoenas and internal requests (Corporate Security, Workplace Ethics, etc.) for documents or employee information
Process and administer all leave-of-absence requests and disability paperwork: FMLA.
Effectively interpret FMLA and ADA implications as they relate to leaves of absences/disabilities.
Support special business unit initiatives such as career transition plans, organization redesign, and movement of personnel across subsidiaries, and large-scale system implementations
Provide ongoing feedback to Corporate HR departments on policy, plan and program design as needed to clarify HR products and services
Perform non-phone work as scheduled to support other HR service center administrative functions, such as data entry, reconciliation and correspondence.
Research, resolve and respond to employee questions and concerns related to health and welfare, pension, employee savings plan and supplemental benefit plans
Provide benefit plan interpretation for employees, managers and HR Business Partners
Understand and interpret benefit policies such as ERISA, FMLA, COBRA, ESP, etc.
Disclaimer:
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. #LI
Job Field: Human Resources
Job Type: Standard
Primary Location: Georgia-Metro Atlanta-Atlanta
Operating Company: Southern Company Services
Job Type: Standard
Travel (Up to...): No
Union Covered: No
Work Location(s):
Southern Company Headquarters - 30 Ivan Allen Jr. Blvd. NW (30ATLANTA)
30 Ivan Allen Jr. Blvd. NW
Atlanta, 30308
Req ID: SCS2010807
