Call Center Representative
United States
New Hot
Information Technology
8 hours agoPost Date
22201019Requisition #
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CTG is assisting a client in staffing Call Center Reps. for remote Hourly contract Assignments.
Location:Remote
Hours: Must be able to work between 7 am to 7 pm CST, M-F
Pay:$15/hr
Job Type: Hourly Consultant
Job Duration:4 months, with high possibility of extension, possible conversion to Perm for high performing candidates
Candidates should have at least two years’ customer service experience and have call center experience. Will be working from home so must have strong internet at home and a quiet place to work. Will work anywhere between 7 am to 7 pm central time Monday through Friday depending on availability and shift.
We are seeking a talented individual for Employer Solutions Call Center Representative who is responsible for answering inbound calls and providing excellent customer service to callers. As a call rep, processing incoming documents between calls is an essential function.
Essential Responsibilities:
• Answer incoming phone lines
• Follow guidelines dictated in quality program for each call.
• Ensure security procedure are met in every interaction
• Utilize DE & all applicable systems to procure needed program details to answer the caller’s questions in accordance with program guidelines.
• Ensure correct information is communicated in each interaction.
• Maintain call talk times while applying all file facts
• Following details of required call scripts• Call Center is for both Subrogation and Dependent Eligibility Verification departments
Non-Essential Responsibilities:
• Performs other functions as assigned
• Act as back up on processing files as needed.
• Follow processing guidelines
Knowledge, Skills and Abilities:
• Ability to demonstrate customer service skills.
• Ability to use and decipher file details
• Ability to us de-escalation techniques on calls
• Ability to pay attention to detail while on calls or processing files.
• Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment.
• Ability to demonstrate good keyboard skills.
• Ability to maintain patient confidentiality.
• Ability to work independently, under pressure and within, restricted timeframes.
• Ability to adapt and thrive in a changing environment
• Ability to manage time effectively.
• Ability to demonstrate a strong knowledge of customer service principles and practices.
Work Conditions and Physical Demands:
• Primarily sedentary work in a general office environment.
• Ability to communicate and exchange information
• Ability to comprehend and interpret documents and data
• Requires manual dexterity to use computer, telephone and double monitors
• May be required to work extended hours based on special business needs.
Minimum Education:
High School Diploma or GED required
Minimum Work Experience
• 1 year of call center experience
• Demonstrate customer service skills is required
• Able to function between two departments incoming calls
Additional Information:
• No third party resumes will be accepted
• CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
• Drug testing and/or other employment-related inquiries may be conducted
• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors).
• CTG is an E-Verify Company
CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
Additional Information
Job Function: Customer Support
Education Level: High School Diploma/GED (11 years)
Work Remote: Yes
Travel: No
