This job requisition is not eligible for employment-based immigration sponsorship by VMware.
Manager - TAM | Technical Account Management
The Elevator Pitch: Why will you enjoy this new opportunity?
As a TAM Manager you are part of our growing Customer Success Organization (CS). You will lead and manage a group of TAMs (Technical Account Manager) and their activity for top accounts within the Global Account Segment TAM Practice. You will proactively innovate and mentor to accelerate impact of your team while ensuring key business and operational goals are met. You will establish collaborative relationships with other field teams to advance the interests of VMware customers and achieve mutual objectives. Finally, you will lead by example, demonstrating our EPIC2 values and supporting the personal growth and continuous development of your team.
Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?
Recruit, lead and mentor a team of TAMs
Accountable for business metrics including TAM bookings, revenue, margin, renewals, and utilization
Ensure high customer CSAT and NPS are achieved
Maintain a basic understanding of all VMware product lines and solutions
Ensure productivity of TAM's and balances out near-term revenue delivery requirements versus long-term practice development goals
Lead team in design and development of innovative solutions to customer requirements using our server and desktop products, with assistance from our internal engineering and consulting architects
Help to design and document best practices in overall TAM function through VMware
Represent the TAM program as needed during pre-sales opportunities
The Work: What type of work will you be doing? What requirements, skills, or assignments will you be performing on a regular basis?
As a member of the Customer Success TAM Leadership team, you will be working with a team of TAMs and you will:
Travel: Ability to travel up to 25% regionally (NOTE: The TAM team is distributed throughout the region)
Must have proven experience managing teams who interface with clients for a fee (billable resources)
Prior experience with post-sales delivery leadership
Work with strategic-level accounts
Demonstrate ability to positively influence team productivity and thought leadership
Harness the team's passion for innovation and business growth
Take a genuine interest in the success of others
Demonstrate success with operational precision, excellent communications and interpersonal skills including the ability to interact, communicate and build relationships with all levels of personnel
Provide business insight and problem-solving skills with the ability to influence change
Be agile and able to adjust quickly to many different situations and challenges
Be effective at working independently and in a virtual team setting
Have strong organizational skills with the ability to handle contending client demands
Have experience in a start-up environment and experience building teams
Have a strong understanding of strategic sales process
What is the leadership like for this role? What is the structure and culture of the team like?
Managers of this organization are very supportive of their teams, their success within their role and their career path for the future. Team collaboration is encouraged. TAMs are proud of their teams, their customers and what they do at VMware. Everyone is easy to talk to, approachable and willing to help one another. The TAM organization is focused on the success of our clients.
Where is this role located?
Remote: This role is a home-based office position in or near the Central or West Regions of the United States . Candidate must be able to travel up to 25% regionally (NOTE: The TAM team is distributed throughout the region)
What are the benefits and perks of working at VMware?
You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com .
Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
Generous Time Off Programs
Employee Stock Purchase Plan (ESPP)
40 hours of paid time to volunteer in your community
Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
Wellness reimbursement and online fitness and wellbeing classes
For US based candidates, the annual pay range (OTE for commissioned roles; Salary for other roles) for this position is: $177,000 - $319,000. The actual offer will be based on the role, location, and individual candidate experience. Bonus, commission, and/or equity may be eligible for this position. VMware offers comprehensive benefits including, but not limited to: medical, dental, and vision plans, company paid holidays, paid sick leave, and vacation time. Additional benefits for this position can be found at https://benefits.vmware.com/. Your talent advisor can share more about the specific salary range for your preferred location during the hiring process.
This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.
Category : Sales
Subcategory: Services Sales
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2023-06-05
VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what's possible today at http://careers.vmware.com.
Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
