Career Area:
Marketing / Sales / Product Support
Job Description:
Job Title: LPSD Senior Field Engineer (Large diesel and gas engines)
Travel is required for this position (up to 60% of the time)
The incumbent can be based at any of the following CAT facilities: Dallas, TX, Houston, TX, Peoria, IL, Mossville, IL, Griffin, GA, or Lafayette, IN. Must be able to reasonably commute to one of the forementioned facilities.
Relocation assistance is available for this position.
The Large Power Systems Division (LPSD) of Caterpillar has an opening for a Senior Product Support Field Engineer. The position will support complex technical product problem resolution with Caterpillar Dealers to ensure customers receive the product performance, reliability, durability, and availability expected as part of the Cat Brand Promise.
The incumbent is responsible for maintaining awareness and knowledge of large engines (3400, 3500, 3600, C27/32/175 engines series) product problems and support issues, working with various product groups and industry groups on a wide variety of large engine applications including Resource Industries, Electric Power, Oil and Gas, Marine, Locomotives, and Industrial.
Job Duties/Responsibilities may include, but are not limited to:
Make regular visits to customer sites and dealer workshops to support large engines
Train and assist dealer personnel in troubleshooting engine issues
Enhance communications between factory, dealer, and customer
Assist dealer in engine rebuilding technical inquiries, training, or other engine related issues
Perform engine failure analysis where needed
Evaluate dealer and customer rebuild facility capabilities
Assist dealers with ICA and PCA implementation
Facilitate the return of Failed Parts to the factory for further analysis
Collect and analyze engine data in the field
CPI support: Identify, testing, and implementing of ICA's/PCA's
Assist dealers with understanding and implementation of Service Publications, TIB, Engine News, Service Magazines, and Service Letters
Provide dealer training based on the Field Engineering expertise - Knowledge Transfer
Support customers in identifying and improving engines O&O cost through implementation of best practices, rigorous condition monitoring and maintenance
Advise Industry Reps in evaluations of warranty and Goodwill claims decision-making by closely analyzing failure reports
Provide dealer and customer updates on product issues and progressive design updates
Work collectively with dealers and customers to drive site and application specific engine fleet life cycle optimization
Identify application and installation issues and communicate corrective actions
Basic Qualifications:
Bachelors in a relevant engineering discipline or 15+ years in relevant progressively responsible experience
Thorough knowledge of reciprocating engines and their performance
Must be a proven self-starter
Ability to work with tight deadlines showing a sense of urgency
Technically astute
Shown to work well with others in a collaborative supportive manner
Willingness to perform hands on training and troubleshooting
Broad company knowledge and a strong understanding of dealer product support operations
Ability to adapt communications for a wide-ranging audience from dealer technicians to Caterpillar's management and Customer's management teams
Top Candidates will also have:
Excellent communication skills (including written, oral, electronic, and presentation skills)
Self-starting individual with high motivation to produce a high-quality product
Strong ability to apply engineering principles to quickly solve complex technical problems
Results oriented person with flexibility to accommodate a fast paced and everchanging environment
Strong ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to collaborate
Hands-on technical background
Working knowledge of Caterpillar apps/tools such as SIS, TMI, Electronic Technician, VIMS, Technician Toolbox, HVC
Familiarity with EMCP, Deep Sea, ComAP engine genset controls
Working knowledge of SC2, CANape, eDAQ data logging equipment and instrumentation experience
Experience in equipment condition monitoring and fluids analysis interpretation
Additional Information:
Travel is required frequently for this role (up to 60% of the time)
This position will close on 11/6/2022 at 11:59pm.
The incumbent must be able to reasonably commute to any of the following CAT facilities for this role: Dallas, TX, Houston, TX, Peoria, IL, Mossville, IL, Griffin, GA, or Lafayette, IN.
What you will get:
A commitment to diversity and inclusion . Our common values and focus on inclusion and respect drive the decisions made by our company, teams, and people. Here, you can apply your unique life and job experiences, and work in a team environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.
You earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus.
Additional benefits include paid vacation days and paid holidays (prorated based upon hire date)
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.
Relocation assistance is available for this position.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers .
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Relocation is available for this position.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
