Supervise the Front Desk operations to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting/exceeding financial goals. Position is responsible for the assisting the department manager(s) with short term planning and day-to-day operations of the Front Desk and carrying out initiatives to ensure excellent service and quality. Recommends, implements and monitors the Department's budget and manages expenses within approved budget constraints.
. Handle guest check-ins and check-outs efficiently and in a friendly and professional manner
. Supervise desk clerks and work load during shift. Complete shift check-lists as specified
. Run accurate room status reports in a timely manner and relay necessary information to effected departments and individuals
. Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to effected departments and individuals
. Print cashiers report and verify balances. Verify all banks and deposits accordingly
. Monitor key control to maintain hotel security
. Respond to guest questions regarding the hotel. Know the lay out of the hotel including all suites, parlors, meeting rooms and all outlets' location and hours of operation
. Maintain good working relationships and open lines of communication with all other departments.
. Train, cross-train, and re-train (when necessary) all Front Desk Personnel
. Assist Front Desk and/or Hospitality Manager when necessary
. Oversee associates duties and inspect work for conformance to prescribed company/franchise standards of cleanliness.
. Assist in preparing schedules for the department and forwards same to senior management for approval.
. Inventories stock to ensure adequate supplies
. Investigate complaints and take corrective action or take to Senior Management for assistance.
. Prepare any reports concerning room occupancy, payroll expenses, and department expenses. Communicate issues to senior management and refer any that were not resolved.
. Greet and interact with the guest in a friendly and professional manner creating the "WOW" experience
. Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements.
. Interact with fellow associates and guests in a courteous and professional manner
. Ensure that all guest requests you receive are satisfied in a timely and efficient manner. Provides service in a highly professional manner at all times.
. Conduct daily pre-shift meetings
. Attend weekly staff meeting when directed by management
. Record data concerning work assignments and special projects and prepare periodic reports.
. Ensure that the resort maintains all WA standards as defined by any third-party affiliations
. Enforce 100% staff compliance with uniform and grooming standards
. Report unsafe work conditions/practices and safety/security violations in accordance with Company policy
. Assign all associates their duties, and inspect their work for conformance to prescribed company/franchise standards
. Other duties as assigned
Type Qualification
Experience 1-2 years supervisory experience in a Hotel or other customer relations position.
Experience Minimum of 1 years experience in supervisory position required
Experience Experience Minimum of 2 years experience in front office setting at a major hotel.
Skill Type a minimum of 35wpm. IBM data entry experience desirable. Ability to communicate in English. Second language desirable. Ability to achieve positive guest relations and maximize guest satisfaction. Ability to handle cash and credit transactions. Ability to enforce all company rules and SOPs. Supervisory skills.
Skill Professional communication skills and basic computer knowledge
Skill Demonstrated ability to work as a positive member of a leadership team, developing Associates to their maximum potential and maintaining a supportive work environment.
Skill Ability to respond to common inquiries or complaints from other departments, guests, regulatory agencies, or members of the business community.
Skill Ability to apply mathematical operations in accomplishing job tasks.
Skill Proficiency with Computer and knowledge of Property Management System
ID: 2022-4151
External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC
External Company URL: http://goldkeyphr.com/
Street: 4200 Atlantic Ave
