Job Title: TDM NOS
Job Code: 9287
Job Location : Melbourne, FL
TDM Network Operations Specialist (NOS)
L3Harris is looking for a TDM Network Control Specialist who will support a large nationwide customer. This individual will be a key member of the Network Operations Control Center (NOCC), and they will closely support the geographically dispersed network and team located throughout North America. The TDM Network Control Specialist will be responsible for being the first line of support for the customer and field team to troubleshoot and assist with developing solutions and support mission-critical programs.
Job Description:
Provide technical support handling inbound and outbound calls, managing Outlook Email queues, and inputting data to an Incident Management Queue in a Call Center environment.
Monitor alarm conditions, analyze, and troubleshoot network to proactively identify and minimize disruption and impact to the FAA network.
Use software tools and procedures, check availability and assign field technicians to jobs.
Maintain Field Technician incidents tickets (submit new incidents, keep existing incidents updated and accurate, help technicians resolve incidents).
Able to follow standard procedures and prioritize tasks according to urgency and importance, in a team environment and adapt quickly to new procedures and changing situations.
Ability and willingness to learn the OSI Model.
Willing to participate in team training to learn IP and Time Division Multiplexing (TDM) technologies.
Ideal candidate will have proven communication and customer service skills, strong attention to detail and be able to remain calm during urgent situations.
Work in an onsite 24x7 network Call Center environment where shift and workday flexibility is required, along with on-call hours.
Support short-term emergency evacuation to local backup facilities, if initiated.
Qualifications:
Bachelor's Degree with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 4 years of prior related experience.
Preferred Additional Knowledge, Skills, and Abilities considered:
Customer service experience a plus.
Networking experience with OSI Layers 1, 2, and 3.
Networking technologies experience with SONET and/or Time Division Multiplexing (TDM).
Familiarity working with networking technologies such as RF, OSPF, BGP, MPLS, and HSRP.
Employ test methods to analyze channelized/unchanneled T1, T3, utilizing DACs equipment, Ethernet, IP, Frame Relay, ATM, WAN, LAN, SONET, and TDM.
Experience with Network Management tools such as Cisco Prime SNMPc, Orion, and Netflow.
Experience in UNIX and Remote Access solutions.
Experience with call center phone systems and working with geographically dispersed teams.
Interest to track metrics and seek operational improvements using Excel.
Experience with Office Applications (Outlook, Excel), Remedy Incident Management System (or equivalent), or Dispatch experience.
Certifications (or willingness to learn) such as Cisco Certified Network Associate (CCNA), NetWork+, JNCIA, and ITIL v4
L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
