About the Role
The Solutions Engineer is a technical expert with strong customer-facing experience and is responsible for leading clients through the Solutioning process, resolving technical complexities. This role is critical to understanding and interpreting client needs to a focused scope that can be implemented by the Technology team. A successful applicant should have excellent client-facing capabilities as well as strong technical and integration experience.
What You Will Do
Aid in Identifying the scope of the work to help qualify and close deals from a technical requirements perspective for the Sales team and development partners/agencies
Engage with enterprise clients through requirements discovery and strategic consulting sessions to capture functional and technical requirements and determine the critical client use cases and key value drivers
Create customized product demos and proof of concepts for use during on-site or virtual client demonstrations
Capture functional and technical requirements for complex technical integrations between SkyHive and client systems and submit those requirements to the Integrations team.
Become an expert on SkyHive's application ecosystem and API or flat file-based integrations
Ensure that you fully understand the scope and customizations of the project to effectively pass on that knowledge to the Project Manager and set the delivery team up for success
Align with the Product Team and Technology team on future roadmap and share feedback on released features and client trends
Mentor and coach the sales team on technical aspects of SkyHive
What You Will Bring
5+ years of solutions engineering in a customer-facing capacity
3+ years of technical integration experience
Prior experience in pre-sales solutions engineering or consulting
Experience working on scoping and defining complex integrations
Solid understanding of Cloud-based technologies and SaaS fundamentals
Strong API knowledge (REST) for enterprise integrations
A powerful client presence with confidence in handling executive-level conversations
Great troubleshooting, data, and analytical skills combined with the desire to tackle challenges head-on
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
