ServiceNow Solutions Architect
United States
New
Information Technology
11 hours agoPost Date
22200799Requisition #
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CTG is rapidly growing our ServiceNow practice and service offerings. Were seeking a strong ServiceNow Solution Architect to join our team.
Summary:
Functions primarily as a qualified, billable professional with additional solution area responsibility. Executes the vision of the solution through his/her involvement throughout the Solution Framework focus areas and client relationships. Develops the solution, customizes the offering to client based on captured requirements and supports sales and delivery processes. Works closely with Solutions team members, sales, marketing and relevant line of business.
Responsibilities:
Collect and document standard requirements to establish a solution baseline
Support sales setting the vision of the solution implementation given an in-depth understanding of the offering
Serve as a key customer contact responsible for enhancing the client relationship and obtaining positive client references
Manage the transition from sales to delivery, providing the linkage from ‘promised’ to ‘fulfillment’
Support delivery in an advisory role for successful execution of the proposed solution
Develop the solution maturity with guidance from the Solution Owner
Meet target utilization and fulfill duties of billable assignment
Perform other responsibilities as assigned
Duties:
Provide subject matter expertise and support to sales pursuits, opportunity responses, proposal development and other marketing material
Bring CTG’s experience including other pertinent solutions to the table that fit within client gaps
Create a solution with valid and viable design for the client; document the elements of relevant cost
Build contacts with peers and the external market (e.g. membership with an external IT user group) to share experiences and enhance the CTG brand
Collaborate with other CTG solution architects to share experiences, cross-sell opportunities and involve them as needed on customer proposals and delivery
Support talent management in recruiting, managing and retention of the right resources necessary for successful delivery of the solution
Review the design standards and solution functionality from a technical point of view while assessing the potential financial impact on existing implementations and future solution ROI
Contribute to overall solution pipeline growth through sales efforts
Refine solutions based on lessons learned, market demands and technology advancement
Ensure compliance to established framework, standards and oversight methods
Create the appropriate training material with Sales/Delivery/Marketing
Learn solutions offerings outside of solution aligned to
Provide thought- leadership through white papers, conference presentations and speaker engagements
Continued enhancement of offering keeping up with market trends and demand
Perform other duties as required to fulfill responsibilities
Qualifications:
Bachelor’s degree or higher from an accredited college or university (preferred)
ServiceNow Certified System Administrator (required)
ServiceNow Certified Implementation Specialist in three (3) areas (required)
ServiceNow Certified Application Developer (required)
ServiceNow Suite Certifications in two (2) areas (required)
ITIL V3 or V4 Foundations Certification (required)
Minimum of eight (8) years experience in an Information Services environment, minimum of four (4) years in ServiceNow development, minimum of two (2) years in ServiceNow architecture, minimum of four (4) years in ServiceNow consultative engagement technical ownership, development experience or oversight in at least forty (30) implementations, minimum of one (1) year management experience, technical experience in enterprise-level solution design
Competence in relevant business processes, cross-industry solutions with excellent organizational, presentation, negotiation, and analysis skills
In depth experience working on proposals with knowledge of financials, client value, best-in-breed technology, requirements mapping to solution offering and presentation skills to client upper management and executives
Recognized leader within defined area of expertise, capable of identifying and resolving business issues through solutions and services
Collaborative, effective time and multitask management working with peers and leadership on solution development and maturity while billable at customers & supporting sales
Demonstrated ability to provide architectural and methodology oversight for concurrent delivery projects
Other Desired Qualifications:
Willingness to provide ad-hoc support across the organization
Ability to plan out resources to meet both internal and external business needs
Ability to manage, work with, and support technical consultants
Desire to reach out and assist with solution design and critical thought with project teams
Complete understanding of ServiceNow architecture
Ability to architect and design scalable and maintainable solutions to customers ad-hoc
Ability to critically think through overall solution and document the hierarchy and architecture
Enterprise-level solution designing capabilities
Ability to lead technical consultants / developers throughout the duration of an engagement
Ability to provide best practice leadership and adaptation to a technical team
Excellent solution-designing capabilities
Experience working with customer C-level executives and senior level management
CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
Additional Information
Job Function: Systems Architecture
Education Level: Bachelor's Degree (16 years)
Work Remote: Yes
Travel: Yes, 5 % of the Time
