Description:
Transportation Operations team is seeking highly skilled and motivated Logistics Specialists to assist in the management of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area.
An ideal candidate has a background in transportation and excellent customer service skills. He/she has the ability to coordinate between multiple parties to ensure high levels of customer service. This job will require exceptional communication skills while having the ability to work independently in a high pressure environment.
Responsibilities include, but are not limited to:
. Continual, tactical communication and account management with external customers (Carriers, Vendors/Suppliers)
. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed.
. Review data and reports related to appointment and arrival times and the ability to make business decisions/process improvement based off of reported data.
. Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum.
. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
. Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects in order to drive efficiency in the companies' transportation operations.
. Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
. Develop performance metrics to assist with driving business results.
. Ability to scope out business and functional requirements for the tech teams who create and enhance the software systems and tools we use.
Typical Day:
. I n the regular season it is it is around 20 to 25 calls per day with internal drivers but sometimes those calls can be up to 30 minutes to get a resolution.
. During Peak Season (September through December) it is more along the lines of 30 to 35 calls a day.
. Although all calls are mainly with internal drivers and suppliers right now, this department is moving to talking to external companies/customers so that's why having good customer service skills and problem resolution is very important.
. This team is the execution team responsible for making sure deliveries across North America are on track. They mainly help the current drivers on resolution, get new drivers if that is needed, and personally update customer. They are moving to being more of the front-line facing team for external companies/customers in the near
future though.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of StaffingR double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
