Overview
Level II
Analyze, determine, coordinate, and implement continuous process improvements (CPI) to achieve end-to-end business optimization of highly complex business processes and systems. Research internal processes and capabilities to improve Return on Investment (ROI), enhance the effectiveness of business and/or services and react to business needs reduce costs with broad latitude for discretion. Provide guidance and advice to senior management on the most efficient use of resources to obtain positive and measurable results. Perform highly complex process improvement functions under limited supervision. Oversee/direct and lead the most complex/unusual tasks of broad latitude and significant impact requiring complex analysis.
Level III
Analyze, determine, coordinate, and implement continuous process improvements (CPI) to achieve end-to-end business optimization of highly complex business processes and systems. Research internal processes and capabilities to improve Return on Investment (ROI), enhance the effectiveness of business and/or services and react to business needs reduce costs with broad latitude for discretion. Provide guidance and advice to senior management on the most efficient use of resources to obtain positive and measurable results. Perform highly complex process improvement functions under limited supervision.
Responsibilities
Level II
Utilize business process reengineering (BPR) techniques, model business processes, and conduct data analysis to examine end-to-end business processes to improve efficiency and operations
Provide follow-up to monitor the progress of planned improvement implementation to assure timely action, support and achieved expected benefits
Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets
Obtain and analyze quantitative and qualitative data of business processes to determine solutions and promote data driven decisions
Research and evaluate opportunities related to process flow variance deficiencies
Develop and implement processes and procedures to ensure correct recording of actual labor times
Coordinate with related departments and functions to assure appropriate information flow and understanding of overall process improvement direction
Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance
Leverage best practices gained through process improvement activities to other activities which would benefit from implementation
Lead and prioritize strategic technology initiatives
Anticipate internal and/or external business challenges including regulatory; recommend process, product or service enhancements
Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
Provide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvements
Oversee/direct large scoped projects, provides guidance, act as skills resource and trainer to less experienced staff
Ensure the implementation of new and enhanced processes
Ensure business unit awareness of Navy Federal products, services, marketing, promotions, policies and procedures
Identify and assess business strategies and opportunities; develop appropriate analytical approaches
Full life-cycle project management
Establish and lead project teams
Develop project plan/scope/schedule/cost/communications
Procure and/or manage resources/timelines/deadlines/quality
Risk, Issue and Change management
Ensure successful project implementation
Ensure and/or collaborate with internal business partners to facilitate the design and acquisition of analytical tools required for the architectural design of technical internal solutions to monitor/assess the effectiveness of controls
Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements
Perform other duties as assigned
Level III
Utilize business process reengineering (BPR) techniques, model business processes, and conduct data analysis to examine end-to-end business processes to improve efficiency and operations
Provide follow-up to monitor the progress of planned improvement implementation to assure timely action, support and achieved expected benefits
Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets
Obtain and analyze quantitative and qualitative data of business processes to determine solutions and promote data driven decisions
Research and evaluate opportunities related to process flow variance deficiencies
Develop and implement processes and procedures to ensure correct recording of actual labor times
Coordinate with related departments and functions to assure appropriate information flow and understanding of overall process improvement direction
Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance
Leverage best practices gained through process improvement activities to other activities which would benefit from implementation
Lead and prioritize strategic technology initiatives
Anticipate internal and/or external business challenges including regulatory; recommend process, product or service enhancements
Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
Provide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvements
Oversee/direct large scoped projects, provides guidance, act as skills resource and trainer to less experienced staff
Ensure the implementation of new and enhanced processes
Ensure business unit awareness of Navy Federal products, services, marketing, promotions, policies and procedures
Identify and assess business strategies and opportunities; develop appropriate analytical approaches
Full life-cycle project management
Establish and lead project teams
Develop project plan/scope/schedule/cost/communications
Procure and/or manage resources/timelines/deadlines/quality
Risk, Issue and Change management
Ensure successful project implementation
Ensure and/or collaborate with internal business partners to facilitate the design and acquisition of analytical tools required for the architectural design of technical internal solutions to monitor/assess the effectiveness of controls
Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute
change management techniques for efficiency/quality improvements
Qualifications
Level II
Expert knowledge of process mapping/modeling and business process reengineering
Extensive experience in leading teams in business process improvement initiatives
Extensive experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
Expert knowledge of market trends, business strategies and technology and their interrelationships
Extensive experience in working effectively with diverse internal and external contacts
Lean Six Sigma certification (L6-S) or the equivalent combination of training, education, and experience
Certified Business Process Professional (CBPP) or the equivalent combination of training, education, and experience
Certified Business Process Improvement/Reengineering Practitioner (BPR) or the equivalent combination of training, education, and experience
Project Management Professional (PMP) or the equivalent combination of training, education, and experience
Expert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
Expert skill communicating with all levels within an organization
Expert skill exercising initiative and using good judgment to make sound decisions
Expert research, analytical, and problem solving skills
Expert skill in the analysis of technical issues in order to recommend, develop and/or implement strategies and achieve objectives
Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
Expert analytical/quantitative, reconciliation and deductive reasoning skills
Advanced verbal and written communication skills
Master's Degree in Business Administration, Finance, or the equivalent combination of training, education, and experience
Level III
Master's Degree in Business Administration, Finance, or the equivalent combination of training, education, and experience
Lean Six Sigma certification (L6-S) or the equivalent combination of training, education, and experience
Certified Business Process Professional (CBPP) or the equivalent combination of training, education, and experience
Certified Business Process Improvement/Reengineering Practitioner (BPR) or the equivalent combination of training, education, and experience
Project Management Professional (PMP) or the equivalent combination of training, education, and experience
Expert knowledge of process mapping/modeling and business process reengineering
Expert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
Significant experience as a (process/business/systems) analyst supporting solution development initiatives
Extensive experience in leading teams in business process improvement initiatives
Expert skill communicating with all levels within an organization
Expert skill exercising initiative and using good judgment to make sound decisions
Expert research, analytical, and problem solving skills
Extensive experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
Expert skill in the analysis of technical issues in order to recommend, develop and/or implement strategies and achieve objectives
Expert knowledge of market trends, business strategies and technology and their interrelationships
Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
Extensive experience in working effectively with diverse internal and external contacts
Expert analytical/quantitative, reconciliation and deductive reasoning skills
Advanced verbal and written communication skills
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
- Military Times 2022 Best for Vets Employers
- WayUp Top 100 Internship Programs
- ForbesR 2022 The Best Employers for New Grads
- Fortune Best Workplaces for Women
- Fortune 100 Best Companies to Work ForR
- ComputerworldR Best Places to Work in IT
- Ripplematch Campus Forward Award - Excellence in Early Career Hiring
- Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 14825
