Clean and supply all daily assigned guest rooms with special care given to Guest belongings. Stock each room with appropriate supplies to ensure that every Guest has a perfect room and everything they need to enjoy their stay.
. Complete job skills training and possess a clear knowledge of the job
. Know property standards (SSI) and room types
. Listen attentively in Pre-shift and ask for clarification of assignments and expectations.
. Read your schedule, follow attendance guidelines and report to work on time, in the proper uniform
. Follow clock in and out procedures
. Maintain a friendly, approachable, always willing to assist attitude
. Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene
. Use approved verbiage, scripting when interacting with all guests
. Follow proper procedure and scripting when entering a guest room
. Conduct yourself professionally and collaboratively with Guests and fellow Associates in accord with the company's service culture, -The Keys to Making it Right.-
. Use your Room Attendant Board with instructions for sequence, special requests and clean type
. Complete cleaning all assigned rooms methodically and promptly to PHR Steps of Service without losing attention to detail and maintaining efficient time standards
. Ensure all guest rooms are set to documented SSI before turning over for inspection and occupancy
. Ensure cart or caddy (as applicable) is set up to standard
. Use the approved tools and checklists to complete assigned tasks
. Complete room assignment sheets and return to your supervisor at the end of your shift to checkout for the day
. Produce clean guest rooms that meet or exceed quality and efficiency standards of the department.
. Keep your work area, cart and closets clean and organized.
. Report any deficiencies in rooms or public areas promptly to your Supervisor or through the work order management tool as applicable.
. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.
. Cooperate with other Associates and supervisors striving to create a positive work environment.
. Support team efforts through carrying out responsibilities in a constructive and professional manner.
EducationHS-GED-Work Programme - or Over seas equivalent is desired.
Skillphysical set i sprimary importance - ability to handle to physical demands of the job.
ExperiencePast work experience in a similar or commensurate skill set - hospitable, prison, military experience.
ID: 2022-4144
External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC
External Company URL: http://goldkeyphr.com/
Street: 100 E Main St
