Descriptionreqid: 128107HALLMARK - WHEN YOU CARE ENOUGH YOU CAN CHANGE THE WORLDiCome joinus.iYou'll add value to one of the world's most iconic consumer brands and be part of our company with a life-affirming purpose to inspire meaningful connections. Our products, content and experiences aim toienrich all livesiby making a genuine difference in every life, every day, andiour business is focused on bringing thevalue and relevance of Diversity and Inclusion to every brand, product and person we touch.iOur overarching enterprise DandI Framework and plans demonstrate our belief and value in having a diverse and inclusive workforce.iHallmark's DandI effortsiwill continue to represent ongoing progress and reinforce our commitment, as will our intentional focus on bringing more diverse talent into our business and onto our teams.iBENEFITS AND PERKS:At Hallmark, we help people feel connected to what matters. That's true of our employees, just as it is our consumers. Providing benefits that support the lives and wellbeing of Hallmarkers is among the most important investments the company makes.iHallmark benefits are designed to give you choices. Wherever you are in life, we want you to find the benefits that are right for you and your loved ones. Explore theiHallmark Benefits Guideito learn more.iWHO WE ARE:Hallmark's Employee Relations Department provides day-to-day human resources support to Hallmark and its subsidiaries.The Employee Relations Department works collaboratively with employees and managers to address and resolve employee relations issues, administer and interpret employment policies, investigate and address employee questions and concerns, provide coaching to managers and employees, support employee transitions, assist with life events, and administer Hallmark's Dispute Resolution Program.iThe Hallmark HR Service Center is an integral part of the Employee Relations Department.The HR Service Center provides customer service to employees on a broad range of policy, benefits, retirement, leave of absence, and compensation questions and issues.The HR Service Center provides Tier I resolution of most employment-related inquiries.It plays an important role in ensuring that Hallmark's workplace remains best-in-class, and that employee questions and concerns are addressed in a timely and appropriate fashion.iTHE HR SERVICE REPRESENTATIVE WILL:Provide customer service and support to approximately 26,000 full-time and part-time employees and 5,000 Hallmark retirees by assisting with incoming incidents to the HR Service Center.Provide timely, effective and knowledgeable Tier 1 resolution of employee and retiree questions and issues relative to a variety of HR topics including (but not limited to): benefits, leaves of absence, payroll issues, HR policy information, HR Information System (Oracle HR Direct) and Talent Management System (Cornerstone) support, and personal information changes.Be involve with electronic knowledge database research, escalation to another HR department or vendor (if the issue cannot be resolved at Tier 1), and basic systems support and troubleshooting.Deliver professional and knowledgeable service in a timely manner for all incidents received.Use technology to document incidents and research an appropriate response, and will promote employee use of online HR resources and self-service whenever possible
