Overview
To provide actionable business intelligence in consultation with management and associated partners for use in ongoing credit card portfolio management activities. Utilize industry best practices and data driven decision making to create optimal solutions that improve portfolio health/performance. Provide results/recommendations to senior management for credit card department and enterprise-wide strategic initiatives. Collaborate with internal/external stakeholders to ensure effective management of projects from inception through implementation. Considered a key contributor and thought leader on payments industry initiatives and projects.
Responsibilities
Provide strategic analysis, recommendations and help influence key decisions by senior department leadership regarding technology and financial market trends, and competitive analysis regarding identification of the department's strengths, weaknesses, opportunities, and threats
Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified
Develop action plans for conducting internal analyses and collaborate with business partners to identify root causes for operational gaps and establish solutions
Identify and communicate changing trends as identified through analysis
Ensure effective initiative management from inception through implementation
Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc.
Build financial forecasts, cost analyses, and Front Office reports to support and facilitate business decisions
Serve as experienced subject matter expert regarding product functions and how they relate to other products and service
Collaborate with key partners in development and delivery of solutions
Collaborate with Member Research & Intelligence (MRID) and Product Marketing to compile/integrate and summarize data and key performance indicators used to create email campaign strategies to improve business results
Participates in complex interdepartmental initiatives of significant business risk & impact
Lead small initiatives or participate in portions of large/complex scoped marketing projects with guidance from senior staff and/or management
Identifies and communicates key responsibilities and practices, evaluates results, and provides leadership and guidance to ensure successful implementation of business unit projects
Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
Perform other duties as assigned
Qualifications
Advanced knowledge of payments industry products, services, processes, requirements, and systems related to credit cards
Advanced knowledge of banking/financial industry trends, products and services
Ability to synthesize results of analyses, develop and make recommendations and presents results to solve unique and complex problems
Experience in collaborating across organizational boundaries and building partnerships across various functions
Experience in leading large projects/initiatives which have business risk and impact
Experience in Demonstrated track record of managing multiple initiatives and meeting changing requirements and priorities to accomplish objective
Skill in producing desired results and achieving goals and objectives
Effective skill in strategic thinking to write/develop comprehensive marketing plans
Basic skill in building strategic and execution-focused plans and alliances with partner leadership
Skill using innovative thinking to solve problems and facilitate the decision-making process
Effective verbal and written communication skills
Effective skill interacting with staff, management, vendors and members diplomatically and tactfully
Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
Effective skill in the use Excel, PowerPoint, and data visualization software
Advanced knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services
Bachelor's degree in Business, Finance, or related field or combination of training, education and experience
Desired Qualifications
Advanced knowledge of NCUA regulations that govern the activities, products and services of the business unit
Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
Experience in working with leadership and management in diverse and complex operational environments
Master's degree in Business, Finance, or related field or combination of training, education and experience
Consulting background/experience
Hours: Monday - Friday, 8:00AM - 4:30PM
Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive Pensacola, FL 32526
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
- Military Times 2022 Best for Vets Employers
- WayUp Top 100 Internship Programs
- ForbesR 2022 The Best Employers for New Grads
- Fortune Best Workplaces for Women
- Fortune 100 Best Companies to Work ForR
- ComputerworldR Best Places to Work in IT
- Ripplematch Campus Forward Award - Excellence in Early Career Hiring
- Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 16606
