Cascade Disposal , a Waste Connections company, is looking for a full-time Dispatcher at our location in Bend, Oregon !
Schedule is Monday - Friday, 6:00 AM - 2:300 PM Occasional Saturdays as needed.
Rate of pay varies depending on experience
Position
The Dispatcher is an IN-PERSON position, not remote or hybrid. You will be responsible for communicating with and assisting drivers to ensure customers are provided exceptional service in a safe and efficient manner. This position receives and responds to customer calls regarding service requests and/or issues. The Dispatcher ensures routes are properly sent to drivers and completed timely. The Dispatcher assists in the maintenance of customer data.
DUTIES AND RESPONSIBILITIES:
Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
Analyzing and resolving customer inquiries for missed pick-ups, misplaced containers and property damage.
Assisting driver(s) when a pick up or delivery is in question before servicing.
Scheduling and dispatching work to various employees and departments throughout the day.
Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
Delivers services to customers in a manner that promotes goodwill. Interacts with customers daily.
Work in a fast paced, cooperative, high call volume environment.
Multitasking large amounts of data entry, while maintaining high volume radio traffic and internal employee interaction.
Quickly and confidentially make decisions, often without managerial approval.
MINIMUM JOB REQUIREMENTS:
2 years of Dispatcher experience in a transportation or logistics atmosphere preferred .
Strong typing skills.
Must have strong working knowledge of MS Office Suite (Excel, Word, Outlook, etc).
Excellent organization and communication skills, both orally and written.
To be considered for any of our current openings you must complete an application at www.wasteconnections.com .
Application information and additional instructions can be found once you select your position of interest.
We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
