A Mini-Circuits Inside Sales Representative acts as liaison between internal departments and our customers. Maintaining established partnerships and creating new relationships is the foundation for our company's success. Join the incredible, close-knit team in either our Branson or Springfield, MO office to contribute to this success.Job day-to-day responsibilities:Process and execute customer procurement requests including but not limited to orders and quotes in accordance with department proceduresMaintain customer accounts and database with current customer requirementsPerform review of customer quotes to ensure active and prompt quote follow-up as applicable. Review with senior management as needed where there is a possibility to lose or lost businessPerform review of customers forecasted demand and order activity, with inventory levels and work with Production Control, Material Planning, and Management to support on-time deliveryTake action as needed to improve customer satisfaction; review with supervisor any customer complaints or dissatisfaction.Report any constraints to daily tasks to the supervisor for improvement or resolution.Review contracts and customer requests; terms and conditions, QA clauses with internal members; legal team, and senior management as applicable.Annual review of department procedures, and updating as needed to current practice.Provide general customer service support (i.e. respond to questions, requests for pricing, expedites, late order follow-up, etc).Works with external sales representativesLiaison between customers and internal Mini-Circuits departmentsPromote ISO 9001, ISO 14001, AND AS 9001 AwarenessConduct periodic audits of the sales processes to support continual improvementThe duties, responsibilities and expectations described above is not a comprehensive list and additional tasks may be assigned to the member, within the scope of the position.Knowledge, Skills and Competencies:Proficient in MS Office (Word, Excel, PowerPoint)Experienced with A/S 400 Customer-Related softwareAdditional Requirements/Skills Comply, understand, and support corporate safety initiatives to ensure a safe work environmentAbility and willingness to abide by Companyis Code of ConductPositive attitude Organized and detail-orientated iiExcellent written and verbal communication skills
