Career Area:
Logistics
Job Description:
At Caterpillar, we're working to help our customers build a better world. We wouldn't be the Caterpillar we are today without the exceptionally talented, bright and driven people who get the job done. This is your chance to help us make progress possible around the world - for our customers, for growing communities and for every member of our team. We are looking for a dynamic, organized self-starter to join our Product Support and Logistics Division as a Senior Parts Order Analyst in Morton, IL.
The Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream from procurement to design and manufacturing to distribution. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics, segment Procurement and the design and manufacture of Wear Components (Undercarriage and GET) and Maintenance Components (Seals, Tubes & Hardware, Hose & Couplings, Fluids and Filters).
We're committed to our customers, who build a better world with our products, services and solutions. We understand and show the value of why they should always choose us. We're exploring new ideas and opportunities - innovating to discover the breakthroughs necessary for tomorrow's growth.
Through it all, we are one team (https://www.youtube.com/watch?v=mYIDne7Q5ek&list=PLwAXbfivFg0jmiNqqgFLeQJpRB_i-UVln&index=39) - creating and delivering world-class components and solutions superior to the competition.
Learn more about the Caterpillar Experience (https://www.youtube.com/watch?v=GvCYWtWARlk&list=PLwAXbfivFg0jmiNqqgFLeQJpRB_i-UVln&index=25)
As a Senior Parts Order Analyst, you willprovide excellent customer service for external customer and internal needs. This includes managing the EDI (Electronic Data Interchange) system, which is the external customer ordering system. To manage customer inquiries throughout North America in regard to availability, complaints and special needs. Internally position is voice of the customer to operations and provides reporting to management members.
Jobduties and responsibilities may include, but are not limited to:
Manage, monitor, support, and analyze inbound and outbound EDI transactions to meet customer requirements, instrumental in the design and implementation of EDI programs working with IT, CAT programmers, and customers to develop and test EDI programs that meet our customer requirements.
Approves or denies all non-warranty claims of returns, shortages, and Ford Parts Claims Systems (PCS) claims based on gathered shipping, EDI, and Advanced Shipping Notice (ASN) data.
Results are communicated internally to departments to promote corrective actions.
Create and manage multiple complex sales reports that are used by various departments and members of management for planning and reporting, as well as working with operations regarding order flow and forecasting.
Manage all customer service calls daily, this position must step in and handle needs in the absence of the two senior department members. the position duties would expand to handle customer situations and requests from internal management that would otherwise by addressed by senior members.
Provide guidance and training as needed to the administrative support assistant, the shipping department, IT, and others regarding processes, prioritization, and software/system use. This is accomplished by developing detailed job instructions or through training time.
The position is the acknowledged expert in the department and frequently provides technical support on complex issues to internal and external customers. The position's primary customers are external. External contacts include various customers and vendors in a geographic market.
Identify problems quickly and correctly and resolve issues by following departmental guidelines or applying a solution that worked in the past. Excellent decision-making, analytical, and communication skills are required to deal with complex customer problems.
Personal accountability and a strong customer focus are critical. Impacts key quality goals including Customer Satisfaction, Continuous Improvement, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality The position serves as a facilitator for the analysis and development of new quality initiatives for the measure(s) stated.
Basic Qualifications:
A 2-year degree, or currently pursuing a college degree, is required.
Minimum 2 years of experience using warehouse management systems
Top Candidates Will Also Have
Analytical thinking skills, high level of initiative, and high technical ability (PartsViz, PowerBi, Antares, eWM)
Previous experience with customer service and/or dealer engagement
Additional Information:
This position does not offer relocation.
This position requires 10% or less travel.
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship foremployment-basednon-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website www.Caterpillar.com/careers .
Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected applicant.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
