Damuth Trane (Voted as one of the Best Places to Work in Virginia for 2021) is seeking a BAS Remote Support Specialist for our office in Chesapeake, Virginia.
**Damuth Trane has provided comfort solutions for commercial, industrial, educational, government, and healthcare facilities since 1970. As the local Trane franchise, Damuth Trane represents a full line of HVAC equipment, service, controls and parts. Damuth Trane has been honored as one of the Best Places to Work in Virginia since 2011.
Primary Role
Provide support to internal and external customers through remote connectivity, diagnostics and digital service of BAS systems and Service Agreements. Review, prioritize and facilitate service responses to open alarm notifications for Active Monitoring agreements. Provide BAS Service Agreement clients with -help desk- support (help clients navigate their control systems for schedules and setpoint changes, password management, etc.). Provide remote BAS support for Damuth Service Technicians. Perform operation inspections and quarterly maintenance on remote service agreement customers. Assist with quoted building automation projects remotely.
The ideal candidate will be experienced in HVAC equipment systems (to include Chilled Water Systems, Unitary and Airside systems), Trane Building Automation Systems, DDC controls, operation and service delivery. The BAS RSS provides building systems expertise to both internal and external customers via remote connectivity with the goal of a faster response time, enhanced customer experience, without the added cost or delay of a -truck roll-. When a need for an on-site technician is identified, the BAS RSS shall provide a remote hand-off to the dispatched or assigned technician.
Essential Duties and Responsibilities *Other duties as may be assigned.
Fulfill assigned BAS service contract obligations effectively and efficiently.
Provide remote support for service agreement customers and internal staff.
Utilize web access (Trane Connect) for secure connectivity.
Coordinate and communicate with assigned BAS Technicians and Systems Specialists for remote support of Service Agreements and BAS installations.
Perform scheduled remote preventative maintenance, inspections, digital site surveys, and remote service requests including modifications of system programming and database management as defined in the Service Agreement and assigned.
Maintain correspondence with Resource Coordinators daily to include all customer site visit log-ins and assignment of billable hours to the appropriate service agreements.
Desire to work in a collaborative environment to promote team and customer service goals.
Flexibility to work up top 10% overtime as the business requires.
Support Damuth technicians in diagnosing, troubleshooting, and development of solutions for any jobs or clients, as directed by the Service BAS Team Leader.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
Required - High School Diploma or equivalent.
Preferred - Minimum 6 years of combined experience in Commercial HVAC Service, BAS installation or BAS Service
Required - Minimum 2-years' experience with Trane Tracer Summit BCU and associated software tools (TGP, Rover, TU)
Required - Minimum 2-years' experience with Trane Tracer SC and associated software tools
Required - Minimum 2-years' experience use or service of Trane Unit Controllers
Required - Ability and desire to stay current with new Trane BAS software and hardware
Required - Ability and desire to stay current with evolving cyber security, firewalls and IT advancements
Required - Strong internet search skills
Desired - Experience with BACnet integration
Desired - Experience with BAS Network architecture and network security firewalls and standards
Required - Strong computer skills a must with working knowledge of:
Basic Computer Networking
Microsoft Office suite
Windows OS
Special Skills
Required - a working knowledge of Trane software and connectivity tools:
TIS Command Center and Trane Connect
Tracer Summit
Tracer TU
Tracer SC
Tracer SC
Rover
Techview
Required - Must have excellent communication skills: Must be able to communicate effectively both within the Damuth organization as well as to Clients, both written and verbal.
Required - Must have controls, HVAC, energy and Trane product and application knowledge.
Required - Be able to work well with others including technicians, sales and management teams
Certificates, Licenses & Registrations
Required - Valid driver's license
Physical Demands
While performing the duties of this job, the employee is regularly required to talk and hear, walk, sit, and use hands to operate computer keyboard and telephone.
The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel or crouch.
The employee may occasionally need to lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
Physical Requirements
Required - Ability to communicate effectively with others both written and orally.
Required - Able to work extended hours on occasions when required.
Required - Able to lift and carry 50 pounds.
Preferred - Mobility within the office and on job sites.
Other Requirements
Required - Ability to pass drug screening.
Required - Ability to pass formal background check.
Required - Able to prove U.S. Employment eligibility.
Required - Willing to travel locally as required.
Required - Occasion travel for training as required.
How to Apply
Go to the following website and apply online: http://www.damuth.com/careers/
Please note that applications and resumes are accepted online only. If you do not have access to the internet, you may use the online resources at our main office. Please call Human Resources at (757) 558-0200 in advance to schedule an appointment to apply.
Damuth Trane is an at-will employer; employed associates and Damuth Trane are free to end the employment relationship at any time, with or without notice or cause.
EOE including Disability /Vets, Drug Free Workplace
EEO Statement The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Company Paid)
Paid Time Off (Sick and Vacation Time)
Short and Long Term Disability (Company Paid)
Maternity and Paternity Leave
Jury Duty Pay
Bereavement Leave
401(k) and Profit Sharing Plan
...and more!
