Summary Descriptionnbkc isnit your average bank. We take your traditional financial institution and make it better.We know what we offer our customers is only as good as the people behind the scenes who keep it going. Thatis why we make sure youire supported and encouraged along the way. Youill work with some awesome, intelligent, and diverse people in a fun and forward-thinking environment and accomplish plenty of things youill wanna brag about.inbkc is deeply committed to diversity, equality, and inclusion in all its practices, especially when it comes to growing our teams. We aim to build a company whose culture promotes inclusion and embraces how rewarding it is to work with employees from all walks of life.iWe are currently looking for aniOnline Branch Relationship Bankerito join our Online Branch. This position will worki@Flex (a combination of both in the office and at home).iCheck out more details below.iiWhat youill doServes the customer in an accurate, professional, courteous, efficient manner and demonstrates the Bankis customer service standards with both internal and external customers.iAssist customers with inquiries and/or problem resolution in a professional and composed manner and escalates to manager as appropriate.Use computerized systems for customer authentication, information gathering/validation and processing business as usual, as well as escalating exception transactions to senior team members.Perform within a complex, multi-functional technical environment.iEnsures that the highest levels of customer service are provided, accurately and promptly.Learn to identify customeris current and future financial needs.Ensures all bank policies and procedures are followed for all duties related to the position.Performs other duties and projects as assigned.Ability to exercise discretion and handle sensitive and confidential issues.Follows all applicable laws and regulations. iPerforms other duties and projects as assigned.iWhat youill bringHigh School Degree or GED requirediAt least 1 year of previous banking experience plus 2 years of supervisor experience preferredPrevious knowledge of bank products, policies, procedures and systems requirediExcellent customer service skillsiMust possess superior problem-solving skills, sound judgment and decision-making abilitiesiMust be a team player who can work with a team of individuals to perform a variety of tasks, working toward common branch and bank objectives.Ability to perform essential functions of the job with or without accommodationiBonus PointsAbility to adapt and change in an evolving businessAbility and desire to learn new technologyAbility to think outside the boxMust have excellent verbal and written business communication skills i iiMust have solid computer skillsiOur Hiring ProcessiAfter we review your application and feel youire a potential fit we will reach out with next steps. We work hard to meet our candidates on their time- sometimes thatis a phone screen, video interview, or even a cup of coffee before meeting our team. We are committed to keeping you updated along the way.iiWhat youill love about us:iBenefits:Choose from one of our multiple comprehensive health care plans that best suits you and your family where you are in life right now. (HSA, FSA, PPO i we got you covered!)iSave more for your future with our 401k retirement savings plan with a generous match and immediate vesting from nbkc. Now thatis a sweet deal!iEnjoy 4 weeks of paid time off, 12 paid holidays, and 8 paid volunteer hours per yearSpend time bonding with your family with paid parental leave optionsTake advantage of our awesome wellness programs which includes our wellness@nbkc account and our on-site gym facilitiesiWorking here:Flexible work options to allow you to do your job and live your life (Work-Life Integration for the win!)Enjoy anniversary awards for your 3- and 5-year anniversaries (Thatis serious cash money towards your retirement account, student loan refinancing
