Customer Service Representative
United States
New
Information Technology
6 hours agoPost Date
22200854Requisition #
Apply for JobShare this JobSign Up for Job Alerts
CTG is assisting a client in staffing experienced Customer Service Representatives for a remote contract role.
Job Title: Customer Service Representative
Location: Remote (Eastern or Central Time Zones)
Must be available to work between 7 am and 6 pm, CST, M-F
Duration: 90 days, potential for conversion to perm employee for top performing candidates
Pay: $17/hr
We desire candidates with the following skills/experience:
• Call center/customer service experience
• Effective Communication Skills
• Knowledge Retention and Recall
• Ability to Handle Pressure
• Detail Oriented
• Ability to Multi-task
• Speed and Efficiency
• Creative Problem Solving
• Emotional Stability
• Empathy
• Organizational Ability
• Team Player.
• Typing skills and computer skills
*health insurance background is a plus
Candidate must have strong internet at home and a quiet place to work. Must be comfortable with taking back to back calls as this role will be on the phone.
JOB DETAILS
• Researches and verifies eligibility information via online lookups to carrier eligibility websites or by phone with various carriers and updates the state MMIS system.
• Loads a minimum of 20-25 adds per day into the state MMIS system and terminates existing TPL insurance policies.
• Answers incoming calls from providers, Medicaid recipients, and other entities in relation to private/commercial insurance.
• Maintains an accuracy of 99% or above on all work activities per contractual obligation with state.
• Ability to communicate and exchange information
• Ability to be careful and thorough.
• Ability to build relationships both in person and over the phone.
• Ability to work proficiently with company software used on the project (i.e. Microsoft Word, Excel, ImageNow, etc.).
• Ability to navigate various websites.
• Ability to organize well.
• Ability to perform well in team environment.
• Ability to work independently to meet objectives.
• Ability to meet deadlines.
• Develops effective working relationships with internal and external clients.
REQUIRED
• 1+ years experience in insurance verification.-preferred
• Customer call center environment experience.
• Knowledge of state Medicaid systems
• Working knowledge of HIPAA privacy and security rules.
• MS Word and Excel
• High School Diploma or GED required; Associate’s degree preferred.
ADDITIONAL INFO.:
• No third party resumes will be accepted
• CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
• Drug testing and/or other employment-related inquiries may be conducted
• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors).
• CTG is an E-Verify Company
CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
Additional Information
Job Function: Customer Support
Education Level: High School Diploma/GED (11 years)
Work Remote: Yes
Travel: Yes, 10 % of the Time
