IT Service Mgmt Analyst (Atlanta or Birmingham)
Description
Analyst I, IT Service Mgmt
Georgia Power Corporate Headquarters in Atlanta, GA or Alabama Corporate Headquarters in Birmingham, AL
JOB SUMMARY
As a member of the Digital Workplace Solutions organization the Hardware Asset Management Analyst will be responsible for overseeing hardware asset management daily activity. The Hardware Asset Management Analyst will oversee third-party PC warehouse operations, IT asset disposal, and hardware warranty administration for Dell, Panasonic, Microsoft, and HP devices. This position will also serve as the lead asset administrator within our Hardware Asset Management system and assist in lifecycle activities associated with the annual PC Refresh program, including tracking metrics of on-time replacements and returns. Additionally, this position will support cost savings initiatives and associated Governance activity.
This position will implement processes and improvements created by the Hardware Asset Management Process Owner and be a central point of contact for Workplace Support and business partners in relation to PC asset data, warranty information, device procurement, and returns.
JOB REQUIREMENTS:
Technical Skills Required
Experienced in managing technology assets and asset lifecycle management.
Experience working with Hardware Asset Management systems (Remedy experience a plus)
Experience managing multiple supplier relationships including managed service providers
Experience working with Microsoft System Center Suite of Products; with primary focus on SCCM
Experience working with data analytic tools, with major focus on Power BI
Experience working in complex environments consisting of several domains, forests, and DMZ's with varying trust levels.
Experience with integrations to multiple asset management systems.
Capacity to learn and apply new technologies, skills, and concepts
Ability to research solutions to problems, as well as stay up to date on constantly changing technology
Superb diagnostic, troubleshooting, analysis, and problem-solving skills
Knowledge of levels of data normalization and resolving data integrity issues
Non-Technical Skills Required
Excellent communication skills (both oral and written) as well as technical writing with an end-user focus
Excellent organizational skills and attention to detail
Very disciplined with following up on anomalies and problem situations
Process driven
Takes initiative to understand issues and take corrective actions or make system changes where necessary
Works well with a geographically dispersed team
Ability to simplify complex subjects in a way that can be easily understood by non-technical audiences
High degree of focus on quality, reliability, efficiency, and cost effectiveness
Flexible, can work under stress with changing direction and with minimal supervision
Self-motivated, takes initiative, removes obstacles for success
Ability to assess the impact of changes and quantify risk to ensure appropriate business decisions are made
Ability to prioritize and handle multiple shifting priorities
Exhibit -Our Values- in all business interactions
Ability to build and maintain strong relationships with IT and business unit stakeholders at all levels
Ability to influence without direct authority or control
Education and Experience Requirements
4-yr Bachelor's degree in a computer science, management information systems, or engineering field is strongly desired. Consideration will be given to highly qualified candidates that have comprehensive experience in managing the costs and lifecycle of IT assets.
3 years of experience in systems management environments and technologies is highly desired for this position
Certified Hardware Asset Management Professional (CHAMP), Certified IT Asset Disposition (CITAD), or other ITAM certifications are a plus.
MAJOR JOB RESPONSIBILITIES:
Oversee warehouse operations through third-party provider. Ensure all assets in warehouse are accounted for and IT Asset Disposal records are accurate and up to date
Reissuance of assets that are returned with remaining useful life through warehouse
Manages all warranty aspects for Dell, Panasonic, Microsoft, and HP PC assets
Maintain and improve the quality and integrity of the asset management data sources
Provide PC refresh oversight for the enterprise under the PC Procurement Modernization (PCPM) model.
Serve as the central point of contact for end-users that have questions when ordering a new device or when end-users do not respond to PCPM communications (orders & returns)
Serve as the central point of contact for asset record updates
Work closely with the Hardware Asset Management Process Owner, Workplace Support analysts and other key stakeholders to understand new & improved reporting needs and deliver new solutions proactively.
Contributes to the methodology and oversight for procurement and billing of Hardware products
Provides general guidance and training around the use of the internal Asset Management systems and tools through whitepapers, presentations, Tech Tips, Knowledge Base articles, consulting, etc.
Drive cost savings through creating operational efficiencies and promoting transparency & accountability of PC assets
Define Key Performance Indicators (KPIs) and Critical Success Factors (CSFs) that demonstrate and track process effectiveness and efficiency
Evaluate and analyze KPIs and CSFs regularly to drive process improvements
Manage updates and improvements to the processes, working with and through others
Participate and support all activities regarding Hardware Asset budgeting, monthly accounting reviews and audits, financial analysis, and metrics.
Creates communication plans and drafts communications and documentation of the use of the Asset Management tools
#LI
Disclaimer:
This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
Southern Company (NYSE: SO ) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com .
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Field: Information Technology
Job Type: Standard
Primary Location: Georgia-Metro Atlanta-Atlanta
Operating Company: The Southern Company
Other Locations: Alabama-Metro Birmingham/Eastern AL-Birmingham
Job Type: Standard
Travel (Up to...): Yes, 25 % of the Time
Work Location(s):
Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)
241 Ralph McGill Blvd. NE
Atlanta, 30308
APC Corporate Headquarters - 600 North 18th Street (600BIRMINGHAM)
600 North 18th Street
Birmingham, 35203
Req ID: SCS2010762
