Overview
We are seeking a skilled and motivated Business Systems Analyst II to join our dynamic team. In this role you will be coordinating and conducting complex system analyses that are crucial to our business partners operation. Your primary responsibilities will include identifying, documenting and implementing business requirements to enhance our existing systems and processes. Under general supervision, you will analyze business needs and develop tailored solutions that leverage technology to drive efficiency and effectiveness across the department.
As a liaison between business stakeholders and technical teams, you will work collaboratively to understand their needs and identify potential solutions that align with our strategic objectives. Your analytical skills and innovative mindset will enable you to provide critical support to business operations, ensuring that our systems not only meet current demand but also anticipate future challenges.
If you are passionate about optimizing business processes and have a proven track record in system analysis, we invite you to apply and contribute to our mission of continuous improvement and operational excellence.
Responsibilities
Evaluate operational efficiency and effectiveness
Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
Uses elicitation techniques to gather information at the right level of detail and scope to represent all the stakeholder's needs
Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
Identifying business requirements (e.g., needs, objectives, functions, features, input and output)
Develop and document adjustments to workflow to streamline processes
Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibility
Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards
Involved in cross-organizational task groups concerning new automated systems, products and/or services
Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production
Interact with other technology partners, business units (end users) in problem resolution efforts
Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management
Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects
Demonstrated critical thinking and problem-solving abilities
Serve as resource for the resolution of complex and/or unique problems
Write requirements and define editorial workflow for business owner projects
Appy change management principles and knowledge to develop strategies including organizational assessments, stakeholder analysis and change roadmaps and plans
Ensure preventative, detective, and corrective controls are properly identified and documented
Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions
Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
Report testing activity including time spent, testing time lost and discrepancies found
Apply and communicate changes and new trends in systems/technology
Conduct root cause analysis to identify development opportunities and recommend applicable business solutions
Proven experience in negotiating and influencing decisions with stakeholders
Perform other duties as assigned
Qualifications
Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders verbally and in writing
Experience in problem resolution including determining root cause, scope and scale of issues
Experience in projects and/or initiatives of small to medium scope
Experience in managing multiple priorities independently and/or in a team environment to achieve goals
Experience that demonstrates the ability to research, compile, and document data, business processes, and workflow.
Experience in market/consumer research, project management, and analysis in support of strategic planning initiatives
Effective research, analytical, and problem-solving skills
Effective organizational, planning and time management skills
Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
Effective skill interpreting and synthesizing large amounts of information
Advanced word processing and spreadsheet software skills
Effective database and presentation software skills
Effective skill identifying and analyzing business requirements and recommending solutions
Bachelor's Degree in a related field, or the equivalent combination of training, education and experience
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
- Best Companies for Latinos to Work for 2024
- ComputerworldR Best Places to Work in IT
- ForbesR 2024 America's Best Large Employers
- ForbesR 2023 The Best Employers for New Grads
- Fortune Best Workplaces for MillennialsTM 2023
- Fortune Best Workplaces for Women TM 2023
- Fortune 100 Best Companies to Work ForR 2024
- Military Times 2023 Best for Vets Employers
- Newsweek Most Loved Workplaces
- Ripplematch Campus Forward Award - Excellence in Early Career Hiring
- Yello and WayUp Top 100 Internship Programs
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 21065-OTHLOC-100005087415542
