Senior System Operations Trainer
Description
The Senior System Operations Trainer will provide dedicated training for the System Operations department and will focus on preparing candidates to successfully complete training and certification requirements. This is a highly specialized skill in the natural gas industry. Specialized knowledge is required to train on the following: maintaining and operating the natural gas distribution system regulator stations, emergency valves, station equipment and crane operations. This role directly develops the skills of the resources that sustain and preserve natural gas utility infrastructure integrity and customer safety. This person will be responsible for driving the quality, safety and compliance of System Operation trainees and ensures that those standards are met. This role is also responsible for on-going evaluation and accuracy of training programs providing input on course content. The System Operations trainer is responsible for administering the Operator Qualification evaluations (initial and requalification) for job tasks to ensure alignment with mandated federal guidelines. This role will also conduct certifications to determine if the employee has the knowledge to perform the task. The System Operations Senior Trainer is also responsible for coaching and giving feedback to supervisors in regard to the readiness of the employee to complete task.
Functional Expertise:
Develops and maintains the pressure props utilized in the training of the highly skilled System Operations trainees
Models adult learning principles as appropriate for varied training environments (instructor-led, video, eLearning, etc.) coupled with strong platform skills.
Demonstrates mastery of effective facilitation to engage participants including the use of questioning, listening techniques and interventions that foster a safe learning environment.
Thorough knowledge and understanding of specific operating areas and gas industry, evaluation methodologies and ability to evaluate learning or performance improvement solution.
Business Acumen:
Delivers interactive training programs for new policies, procedures, technology and standards of performance with a strong focus on compliance training (OSHA, DOT, etc.) in relation to System Operations.
Understands System Operations business processes and issues and how they relate to on-the-job application.
Facilitates and proctors the written and hands-on Operator Qualification evaluations (initial and requalification) and welding/joining qualifications, to ensure employee remains in compliance with the federally mandated guidelines.
Strong project management skills.
Strong knowledge of System Operations applications used to support the business.
Engagement:
Provides feedback to training leadership on curriculum and program development to ensure training effectiveness and provides feedback of leadership/management programs delivered by external vendors.
Provides feedback to participants' manager regarding classroom performance and readiness to complete tasks and certifications.
Serves as a mentor for other trainers regarding content questions.
Works with Training Manager and Training Director to identify and address issues that occur during the delivery of the course.
Driving Results:
Responsible for coaching and providing feedback to internal team members and employees to ensure proper and safe procedures are followed.
Accountable for ensuring that learning objectives have been met through the training experience.
Serves as a Subject Matter Expert for business partners and projects
Administer certification program to determine if employees are qualified and certified to the perform the required task for System Operations.
Tracking of trainees on the job training as they navigate through the 30/60/90-day post training evaluation periods.
Education, Certifications/Licenses:
Required:
Preferred:
BA/BS degree in Construction or Engineering
Proven Facilitation Skills
Certified / Licensed technical or trade skills (crane certification)
Related Work Experience:
Required:
5 years of System Operations Experience, extensive knowledge of systems and work procedures.
Knowledge of the natural gas or utility industry
Preferred:
Strong project management skills
Extensive technical knowledge of field operations procedures and Operator Qualification
Technical expertise in various operating areas including natural gas regulation and mechanical joining
Specific Skills & Knowledge:
Required:
Exhibit strong working knowledge of specific operating areas related to the gas industry.
Pipeline field operation experience.
Professional demeanor, solid written and verbal communication and customer service skills and knowledge of adult learning principals.
Exceptional presentation and training delivery/platform skills
Excellent facilitation skills in group dynamics
Ability to -think on feet- and create relevant business examples to illustrate key training points
MS Office Suite - intermediate proficiency
Ability to communicate effectively both written and verbally with all levels of a diverse organization
Ability to motivate and develop non-direct reports and deliver constructive feedback
Able to work well in a team-based setting
Able to meet very tight deadlines in a fast-paced consistently changing environment
Self-Starter
Flexibility
Attention to detail
Read and interpret project design plans - proficiency
Size regulator and reliefs - proficiency
Working Conditions/Physical Requirements:
Occasional travel required depending on business needs and may require air travel and/or overnight stay for one or more nights
Ability to lift at least 50 pounds
Intermittent use of pneumatic and vibratory tools
Ability to withstand loud noises
Working on various job sites and excessive driving up to four (4) hours at a time
Disclaimer:
This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
Southern Company Gas provides for the energy needs of millions of U.S. households and businesses. As the largest natural gas-only distribution company in the United States, with more than 150 years of history behind us, we're working to ensure that Americans have access to an abundant, safely delivered supply of natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.
Southern Company (NYSE: SO) is a leading energy company serving 9 million customers through its subsidiaries as of Jan. 1, 2019. The company provides clean, safe, reliable and affordable energy through electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company serving wholesale customers across America, a leading distributed energy infrastructure company, a fiber optics network and telecommunications services. Southern Company brands are known for excellent customer service, high reliability and affordable prices below the national average. For more than a century, we have been building the future of energy and developing the full portfolio of energy resources, including carbon-free nuclear, advanced carbon capture technologies, natural gas, renewables, energy efficiency and storage technology. Through an industry-leading commitment to innovation and a low-carbon future, Southern Company and its subsidiaries develop the customized energy solutions our customers and communities require to drive growth and prosperity. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and govern our business to the benefit of our world. Our corporate culture and hiring practices have been recognized nationally by the U.S. Department of Defense, G.I. Jobs magazine, DiversityInc, Black Enterprise, Forbes and the Women's Choice Award. To learn more, visit www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Type: Standard
Primary Location: Illinois-Metro Chicago-Naperville
Operating Company: Nicor Gas
Job Type: Standard
Travel (Up to...): Yes, 25 % of the Time
Union Covered: No
Work Location(s):
G O Naperville - 1844 W Ferry Rd. (1844NapervilleCODE)
1844 W Ferry Rd.
Naperville, 60536
Req ID: NGC2000052
