Overview
Savings Products Division (SPD) is focused on creating an exceptional deposit product suite & tool kit to enable our members to meet their savings and financial goals. This role will be on the Savings Products Operations team, which consists of Savings & Checking Operations, Certificate/IRA & Trust Operations, and our Business Support team. As a team, we drive forward the product strategy, pricing, and servicing of members' checking, savings, money marketing, certificate, and IRA products. We are always looking for operational insights and process improvement/efficiency solutions to push forward our member experience and to set our members up for a life of financial success!
Navy Federal Membership is growing rapidly, and the financial industry is ripe for deposit innovation. Savings and deposit products are something that most consumers interact with daily, and our membership is no different. SPD Operations is continuously evolving to maximize engagement from members and team members, taking advantage of insights that help us in improving processes to ensure an optimal experience.
The Summer Associate will work in a flexible hybrid manner and report to leadership at our Pensacola, FL campus. Responsibilities will include analyzing processes and procedures to identify areas of opportunity, then creating recommendations and influencing decision-makers. It will be essential for the team member in this position to be inquisitive and a quick learner to understand the evolving product strategy and be able to connect processes/procedures to the bigger picture business trends to identify data-driven recommendations that produce results.
Potential projects:
Operational support and task processing - the Savings Products Operations teams handle member requests and product/service maintenance needs that range from basic to highly complex and time-consuming. Through a combination of job shadowing and task processing, our goal is to identify opportunities to create increased process efficiencies and automated solutions to improve response times and provide more personalized deposit account interactions with our members.
Special Project Support - may include the need for resources for business requirements development, process mapping, operational risk assessment and monitoring, forms creation and/or management, including disclosure drafting and compliance review and partnership with our training support partners.
The Summer Associate Program is a 12-week internship program beginning in May 2024 and ending in August 2024. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2024 or later.
Responsibilities
Assess current processes and procedures to identify best practices, shifting trends, and areas of opportunity
Analyze member data to understand, predict, and identify opportunities to influence member and/or frontline support partners behavior
Develop recommendations for initiatives or process changes that Savings Products organization could/should pursue based on findings, support recommendations with data and empirical evidence, and develop a roadmap or action plan as applicable
Develop and present proposal on findings from analysis and research to management up to and including senior executives
Become integrated into and participate in the day-to-day strategy and operations of the team
Qualifications
Excellent communication and presentation skills
Ability to work independently and think outside of the box
Strong strategic, critical, and analytical thinking skills
Basic knowledge of financial services/payments a plus
Comfort telling stories with data
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Ln, Vienna, VA 22180 | 5550 Heritage Oaks Dr, Pensacola, FL 32526 | 141 Security Dr, Winchester, VA 22602
Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report onsite 4-16 days each month. The number of days reporting onsite will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and onboarding process.
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
- Military Times 2022 Best for Vets Employers
- WayUp Top 100 Internship Programs
- ForbesR 2022 The Best Employers for New Grads
- Fortune Best Workplaces for Women
- Fortune 100 Best Companies to Work ForR
- ComputerworldR Best Places to Work in IT
- Ripplematch Campus Forward Award - Excellence in Early Career Hiring
- Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 14030-OTHLOC-300000025810540
