Purpose of Job
About USAA
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.
The Bank Agile Product Owner Lead - Bill Payments works directly with the Bank agile team to prioritize work to derive business outcomes while delivering on commitments and ensuring the voice of the customer is strongly represented. Accountable for making decisions and prioritizing the backlog to drive business outcomes in service to the Business strategy. Acts as 'voice of the end-user'. Brings a data-driven approach to decisions and impediment removal including strategic priorities and funding allocation. Sets product / value stream direction and ensures it is aligned with key stakeholders across the organization. Establishes a culture routed in transparency and learning, for seeking opportunities for testing & learning, continuous Bank agile team/process improvement and quality.
USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in Plano, TX or San Antonio, TX.
Job Requirements
Primary Responsibilities:
Identifies and leads existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
Partners with Bank agile team to develop, translate and drive the vision and strategy to key collaborators and team members on Bank products to include member satisfaction. Leads the team in ensuring understand business requirements for effective Bank product solutions.
Partners with the Team-of-Team Lead to clarify and drive alignment on the business strategy, goals, and objectives. Translates this understanding into a clear vision for team to inform the creation and prioritization of the backlog of work.
Collaborates with stakeholders from the Bank and IT to resolve business needs required for implementing strategic objectives and deliver quality and innovative solutions.
Partners with Team-of-Team Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs. Drives execution of successful objective implementation for Bank products and customer experience.
Solves outstanding problems with broad impact on the business; requires an innovative, data-driven approach to decision making including allocating funds and developing and tracking OKRs that drive product success.
Accountable for setting and delivering against Bank agile team-level OKRs.
Acts as -voice of the end-user-.
Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace.
Owns Bank agile team backlog (grooming, prioritization, and refinement).
Is accountable for maintaining a groomed backlog of user stories; works with the team to estimate story size and complexity.
Optimizes the flow of value by assisting the multi-Bank agile team environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving issues, and handling risks and matters that have a broad impact on the business.
Is strategic and proactive in meeting required objectives.
Acts in service of the team's needs and goals; coaches, engages and provides feedback to the Bank agile team on work-in-progress; clarifies requirements, and takes an innovative approach to solving unique problems that may prevent the team from progressing on objectives.
Identifies and drives opportunities for continuous team and process improvement. Leads projects with notable risk and complexity; develops the strategy for project execution.
Anticipates business and regulatory issues; recommends product, process or service improvements.
Impacts the direction and resource allocation for program, project or services; works within general functional policies and industry guidelines.
Minimum Qualifications:
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe) with a proven track record in using these skills to develop and manage products through the entire product life cycle.
Expert experience in analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
Expert understanding and demonstrated use of Process Engineering methodologies and Change Management practices to translate business requirements into functional specifications.
Experience in engineering methodologies and Change Management practices to translate business requirements into functional specifications.
Extensive experience with applicable banking regulatory and compliance policies, including knowledge of applicable laws, rules and regulations.
Experience communicating complex ideas, anticipating potential objections and persuading others, often at senior levels, to adopt a different point of view.
Preferred Qualifications:
4+ years' experience in writing Agile user stories, features, and managing team backlog
4+ years' experience in banking/finance preferably in payment space
Professional certification(s) in SAFe Agile, Scrum, or Process Improvement.
Exposure to and high-level understanding of Application Programming Interface (APIs) and services
Proficient knowledge of industry applications such as Jira, Rally, Clarity, or other tools
Strong analytical skills with ability to also leverage human centered design techniques.
Strong written and verbal communication skills with the ability to present to all levels of management.
Strong ability to build and maintain cross functional relationships (e.g. with enterprise partners, product management, operations, legal and compliance teams).
Strong thought leadership and demonstrated ability to set and translate strategy and vision into execution.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Compensation:
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 to $211,700 * .
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.
Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.
Benefits:
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)
Relocation assistance is not available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
