Position Description
Come join our growing team of dynamic ServiceNow Professionals!
Serco, Inc. has an immediate need for a ServiceNow Administrator/Developer.This is a remote opportunity.Serco's ServiceNow Team supports distinctcloud-based ServiceNow platforms for our Corporate instances and for our Government Program instances. Bring your talent as an administrator and developer to experience challenging and rewarding opportunities while enhancing the platform functionality and user experience for more than 10,000 customers. We are passionate about our product, seek to deliver the best experience for our customers, and committed to each other's success.
In this role, you will:
Perform troubleshooting and problem resolution
Create reports and dashboards
Maintain as well as seek continuous improvements of processes, standards, policies, and best practice methods
Provide general support, administration, and maintenance of the ServiceNow platform
Monitor health, usage, and overall compliance of ServiceNow and remedy as needed
Develop catalog items, process automation, and solutions through no code, low code, and JavaScript code when needed to meet valid business needs
Perform quality assurance and various typesof testing
Master data or development into or between ServiceNow instances and other systems
Plan and execute major upgrades and patches
Interact with customers in requirements gathering
Configure and develop systems and integrations with ServiceNow
Qualifications
To be successful in this role, you will have:
Bachelor's Degreeand 5 years of experience working with ServiceNow as a administratorand developer
Strong experience in JavaScript, HTML, and CSS,
Skilled in Web technologies: JavaScript, HTML, XML, CSS
Excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features
Strong knowledge of and experience in ServiceNow core architecture and applications such as Incident, Problem, Change, Portal, Asset, Configuration Management (CMDB), Knowledge Management, Mid Server, Integrations, LDAP, and SSO
Experience with all phases of the softwaredevelopment lifecycle
Have the ability to quickly learn new processes, systems and integrations with ServiceNow
US Citizenship is required
Additional desired skills and experience:
Bachelor's Degree in Computer Information Systems or other IT-related disciplines preferred
Experience with jQuery, Angular JS, JSON, Jelly, React, and ITIL V4 are a plus
ServiceNow Administration certification (CSA), and current on deltas
ServiceNow Applications Developer (CAD), and current on deltas
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
Click here to apply now (https://careers-sercona.icims.com/jobs/51039/servicenow-administrator-developer/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)
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ID 51039
Recruiting Location : Location US-VA-Herndon
Category Information Technology
Position Type Full-Time
Security Clearance None
Telework Yes - May Consider Full Time Teleworking for this position
