Descriptionreqid: 128409Hallmark- Creating a More Emotionally Connected World Every DayFor more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That's why millions of people all over the world connect with theHallmark brand. It has always been a mission so much bigger than any one of us who work here. Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark's second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like!When you join Hallmark, we will go out of our way to make you feel like part of the team, even in a remote/hybrid work environment. In the day-to-day, we'll make the best use of the skills and talents you already have. We'll also give you leadership opportunities and show you multiple potential pathways to future success.Ourcultureof care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. We're seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives-like yours.The Hallmark Retail division is made up of a diverse group of people and functions, but we have one thing in common - we all support Hallmark Gold Crown stores in some way. We work to bring the Hallmark brand to life in retail and online, to ensure we are meeting customers exactly where they are. We help people connect with ease in a thoughtful and emotional way. We believe that sharing love and appreciation can change someone's day-maybe even the world.WHO WE ARE:Retail Technology Service Desk's mission is to ensure that technology enables, and does not hinder sales for Gold Crown Stores. We do this by providing a high level of customer service and encouraging our team to save the day by solving issues for over 1,600 locations. Our team-oriented approach to problem-solving not only utilizes a variance of skill sets but also develops a culture that ensures diversity is imperative to success.IN THIS ROLE YOU WILL:The main responsibility of the Retail Tech Analyst is to answer calls and respond to Retailers, electronically or via phone. You will be troubleshooting their technical hardware and software issues. You will leverage a deep support team of experts, as well as detailed documentation to provide clear direction and customer satisfaction.This position provides a good foundation for Hallmark processes and develops well-rounded individuals for future career opportunities and success.BASIC QUALIFICATIONSThe following is required to be considered for this role:1+ year experience in a customer service role working directly with customersHigh School diploma, GED, or equivalentPREFERRED QUALIFICATIONSYour resume will stand out if you have:Bachelor's DegreeExperience troubleshooting hardware, software, and networksExperience with inventory handheld devicesExperience with Point-of-Sale (POS) RegistersExperience with Inventory Management/Warehouse Management softwareStrong verbal and written skills, organizational and time management skills, interpersonal skills, flexibility, a strong sense of urgency, the ability to adapt to change, and the ability to problem-solve, analyze and troubleshootAbility to describe technical equipment and procedures to non-technical persons at remote locations using non-technical languageExperience in a leadership roleMulti-tasking skillsA
