We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/. We are currently seeking a passionate individual to be a key part of our SAP Solution Manager/Basis team! The SAP Solution Manager Engineer is responsible for assisting with the management of the SAP environment. Your expertise will enable collaboration with SAP as a service provider, our ERP operations team, Infrastructure and operations, Security and Cengage business units. System Monitoring, Job Monitoring, and transport management under the guidance of our Senior Basis Engineers are key functions of this role. Interaction with the SAP Security team for user role management and system patches/updates will be part of the day-to-day activities. Essential Responsibilities and Competencies: + Assist with the monitoring of SAP instances that comprise the SAP environment + Work with Basis team to maintain the integrity of SAP environments and ensure configuration and development objects are promoted accurately using structured approach to minimize risk + Monitor and maintain SAP configuration to maximize system performance and availability + Work with I&O and the Basis team to monitor and manage the SAP background job workload + Monitor SAP Security and HotNews and participate in the planning and implementation of SAP Notes and upgrades + Develop and maintain system documentation for all SAP instances and interfaces + Cross-train on various business software applications, infrastructure, and technology used at the company + Collaborate with technology service providers + Be highly organized, focused, process-oriented, analytical, and possesses great attention to detail + Demonstrate excellent verbal and written communication skills, with the ability to transition smoothly between technical and business vernacular + SAP Solution Manager and ChaRM configuration and management + SAP Archiving experience + Interfaces and EDI Integration to SAP systems Required Experience: + 3-5 years of related experience in SAP Solution Manager or SAP Basis experience + System Monitoring & advanced job monitoring + S-Note review and analysis + Solid understanding of Unix/Linux Preferred Experience: + Bachelor's degree in information technology, Information Systems, Engineering, or related field + 1+ years of experience with SAP S/4HANA, SAP Fiori, SAP PI/PO, SAP BW, SAP GRC, SAP Analytics, and other SAP products and services + Broad domain expertise across SAP products, cloud computing, infrastructure, IT operations, and infrastructure governance models + Experience configuring and maintaining SAP Solution Manager & ChaRM + Performance trend analysis and review via SAP Early-Watch Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state or New York City resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
