Xylem |zlm|
1) The tissue in plants that brings water upward from the roots;
2) a leading global water technology company.
Xylem, a leading global water technology company dedicated to solving the world's most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world's water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.
If you are excited and passionate about helping us #letssolvewater, we want to hear from you!
The Role: Assist in receiving, picking, and processing repair orders and maintaining all aspects of the Repair Center through the Oracle Depot Repair; time used 30%. Additional time will be spent doing other clerical functions within the repair center; time used 30%. Working with the repair technicians to provide repair support to customer products; time used 40%, All the above while striving to add customer value by meeting established customer service levels.
Essential Duties/Principal Responsibilities:
Assist in processing repair orders from receiving to picking
Provide warranty and turnaround status updates on customers' orders.
Evaluate, repair, and calibrate various Analytic customer products
Follow-up with customer on evaluation information and to obtain authorization for repair
Enter Service and warranty data into Oracle system.
Assist to develop product test documentation e.g. Technical Bulletins and Service Manuals
Complete material transactions and ordering parts as required per technician's need
Run discrepancy report weekly and clean up as needed
Create and update SFDC Cases as needed for quality assurance
Provide technical/service support to our Global ASC (Authorized Service Center) Network.
Participation in Xylem Watermark volunteer activities
Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:
Previous material management experience preferred
Previous customer service or repair service experience preferred
Must have working knowledge of PC's and PC software
Typing rate of 40-45 wpm, with ability to keyboard 50% of the time
Must be able to lift 30 pounds
Experience to the level of knowing how to use basic electronic test equipment and basic troubleshooting skills (desired)
Must be customer service oriented
Strong attention to detail
Excellent organizational skills
Ability to work independently with high level of accuracy and efficiency
We Offer You More Than Just -A Job-
Professional Development - To advance the capabilities of our people, we offer a wide variety of experiences to support our employees' professional growth and continuous learning.
Total Rewards - We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
Watermark - Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
Employee Networks - Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women's, LGBT+ and Allies, Veteran's, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, Working Parents Networks and Non-Native English Speakers and Allies.
Physical Demands/Work Environment:
(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
General office/bench environment
Flex time may be limited based on requirements of the team to provide customer support between 8:00 am - 5:00 pm, Monday through Friday
Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
