Position Description
Join Serco as a Fleet Administrative Supervisor!
Serco supports a large utility fleet operating diagnosing and repairing medium and heavy duty diesel trucks.
In this role, you can expect to:
Administrative oversight of the work performed by mobile service techs. Role includes ensuring techs schedule planned and unplanned maintenance requirements and properly record labor, inventory, work performed and necessary work order comments.
Review completed work orders and approve for closing. Provide feedback to techs on incorrect work order practices and unacceptable job times.
Assist with scheduling and scheduling decisions as needed. Record and report service appointments missed by customer.
Maintain and monitor a process to receive and collect customer work requests and follow up for completion.
Monitor monthly planned maintenance and ensure plans are in place for 100% completion
Maintain ongoing record of out of service fleet units, assess diagnosis and repair plan, communicate information to customer user and supervision on expected downtime and update when expected completion date isn't met.
Oversee the entry of work order information into the ARI system for payment. Communicate payment refusals to technicians and resolve administrative issues that delay payment
Coordinate with customer POC for required pre-approvals prior to commencing repairs
Support technicians with administrative /operational support for uniforms, phones, computers, tools & equipment, supplies, service truck support
Coordinate with SOC on performance of subcontracted work
Serve as primary liaison to customer on operational and administrative concerns. Communicate issues to upper management for issues that can't be resolved or are outside role responsibilities
Receive and resolve special customer requests, projects and storm support scheduling
Communicate all issues outside of the scope of responsibilities to Project Manager.
Qualifications
To be successful in this role you will have:
5 years or more of industry related experience.
Requires associates degree. Years of experience may substitute for degree.
Prior adminstrative supervision of mobile service technicians in a fleet support operation
Experience with fleet technology, diagnostic tools and fleet management systems required.
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Click here to apply now (https://careers-sercona.icims.com/jobs/59246/fleet-administrative-services-supervisor/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)
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ID 59246
Recruiting Location : Location US-MI-Grand Rapids
Category Administrative/Clerical
Position Type Full-Time
Security Clearance None
Telework No - Teleworking not available for this position
