Hobart Service, an Illinois Tool Works Company, has been in business for over 120 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.
Reporting to the Business Unit Manager - Parts, the Parts Product Line Manager is responsible for the entire parts product portfolio strategy to include individual service parts and service parts kits for both FEG/ITW parts and competitive parts. The parts product portfolio strategy includes management of pricing, kitting, product differentiation analysis, refurbishment programs, part lifecycle management, and equipment end of life. The Parts Product Line Manager provides leadership, guidance, and direction to a team of Product Managers and analysts to achieve the stated growth goals for the parts business. This leader also provides technical leadership for all parts related issues and owns the relationship between the Hobart Parts team and the Hobart equipment engineering teams.
Provides leadership and direction to Product Manager's efforts to develop, communicate, and implement product policies and pricing strategies to drive sales growth while achieving or exceeding parts profitability targets. Manage, communicate, and implement price adjustments based on market data and corporate goals as required.
Guide Product Managers in their efforts to define the parts product line portfolio strategy to include recommendations on parts sales categories (individual piece parts, sub-assemblies, and parts kits) as well as management of the parts item master to ensure integrity of all parts data in the system. Develop the process to profitably manage a parts refurbishment program. Identify opportunities to offer a parts refurbishment program for high value parts that drive increased revenue and margin for Hobart Service while driving a lower owning and operating cost to the end customer. Create impactful messaging enable sales and marketing efforts to demonstrate the increased value of using ITW/FEG parts to end customers.
Facilitate development and implementation of high impact and differentiated product positioning through competitive analysis studies, feature/benefit analysis and documentation, and identification of opportunities for use of proprietary and semi-proprietary parts. Monitor marketplace trends regarding customer's needs (VOC) and competitive pressures for both competitive parts suppliers (generics) and competitive equipment.
Working through the individual Product Managers, proactively manage the end-to-end management of the product lifecycle from pre-product launch through the end of life of parts and service support. Understand the equipment parts consumption model and align with materials management to have the proper quantity of parts to support the equipment aligned with the installed base and expected replacement cycle / end of useful life of individual components.
Provide leadership in efforts to develop and maintain strategic partnerships with all ITW Food Equipment groups including but not limited to engineering, manufacturing, sales, marketing, product management, field support, training, logistics, and field service offices.
Education and Work Experience
Bachelor's degree with a minimum of 10 years relevant product management, technical marketing, or engineering experience is required.
Desired Education/Experience
Experience in parts and service support is highly desired.
Master of Business Administration is desired.
Experience with ITW/FEG parts and service solutions and/or equipment products is desired.
Job -Specific Knowledge
Strong knowledge of the product line management function and current best practices
Strong analytical skills
Excellent decision-making skills
Strong engineering acumen
Project Management skills
Computer skills, particularly in relation to parts management through an ERP system / workflow
Management and leadership skills to motivate and develop employees.
Financial skills, particularly focusing on investment justification, revenue and margin analysis, and managing a budget.
Strong communication skills, both verbal and written
Excellent MS Office (Excel, MSQuery, Access, PowerPoint) capabilities required
Demonstrated expertise in engineering product line management concepts and application of all management tools and methods to ensure exceptional product version control and implementation.
Why work for us?
Competitive pay
Great insurance options with low premiums
Paid vacation and holidays
401K with company match
Extensive on-the-job, online, and classroom training
Service vehicle, uniforms, and safety equipment provided
Safety-conscious work environment
Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at service.hr@hobartservice.com to request assistance. No other requests will be acknowledged.
ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
