Yakima Waste, a Waste Connections company , is looking for an Office Manager to join their team in Yakima, WA!
Shift is full-time Monday through Friday.
WHO ARE WE ?
WASTE CONNECTIONS, (NYSE: WCN) is not only the best waste services company in North America, it is also an amazing place to realize your potential, make decisions, have your voice heard, and partner with extremely hard working and passionate people! We seek servant leaders, mentors, top performers, and fun people. At Waste Connections, we value each individual's unique background, experience, and passion to make us a great place to work.
WHY YOU NEED TO JOIN US !
CULTURE: It's a Great place to work! We work in an environment where empowered, self-directed all-stars know what they do is important.
INTEGRITY: Our definition is -saying what you will do and then doing it!- We keep our promises to our customers and our employees.
RESPECT: We show respect for our customers and fellow employees. Respect for ourselves grows through all the hard work and great service we provide to the communities we are privileged to serve.
We offer excellent benefits including : medical, dental, vision, pharmacy coverage, dependent care and health care flexible spending accounts, long term & short term disability, life insurance, an employee assistance program, paid time-off, sick time-off, 401K retirement plan, and an employee share purchase program. Plus unlimited opportunities to "Connect with Your Future".
RESPONSIBILITIES :
Lead 10 Customer Service Representatives/office personnel on a daily basis. Including hiring, development and performance management through training, work allocation, employee evaluations, problem resolution and enforcing progressive discipline when necessary.
Addressing escalated customer phone calls and assisting customers in a professional manner.
Cover/support customer service representative shifts as business needs require.
Approaching all encounters with employees, customers and vendors in a friendly, service-oriented manner.
Review new customer accounts and audit reports to identify account errors.
Regular interaction with other departments (billing, sales, dispatch, maintenance, operations) to encourage a collaborative work environment and address immediate issues.
Manage daily administrative operations of a department including establishing work priorities; assist in resolving problems related to the day-to-day operations of the department.
Oversee office equipment and schedule maintenance as needed.
Review and approve work orders and account adjustments on a daily basis.
Oversee collections progress throughout the month, and re-allocate resources as needed.
Review accounts with credit balances and request refund checks.
Manage accounts payable, balance cash log, make deposits, and handle end of month billing.
Review and approve payroll time punches for the department on a daily basis. Correct unmatched punches. Approve PTO requests.
Assist with the development and implementation of reporting procedures; oversee integrity of customer billing.
Planning & leading weekly team meetings, celebrating team success, maintaining and encouraging high morale.
Other duties assigned as needed
Promote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices.
Demonstrate the ability to become proficient in the use of proprietary operational systems.
REQUIREMENTS:
Bachelor's Degree preferred
3 years directly related management expertise in administration
Management experience in a call center environment is preferred
Comprehensive knowledge of MS Word and Excel
Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments
Organizing and coordinating skills
Knowledge of accounting procedures
Ability to communicate effectively, both oral and written
Knowledge of management principles and practices
Knowledge of supplies, equipment, and/or services ordering and inventory control
Ability to analyze and solve problems
Ability to gather data, compile information, and prepare reports
Ability to foster a cooperative work environment
To be considered for any of our current openings you must complete an application at careers.wasteconnections.com .
Application information and additional instructions can be found once you select your position of interest.
Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)
