What We're Looking For
At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners.
This opportunity entails being responsible for troubleshooting and resolving intermediate application issues that are assigned to the team. Also responsible for monitoring application performance, application deployments, technical documentation, application installations and configuration. Primary focus, but not limited to, will be ITSM application administration.
What You'll Do:
Provides tier 2 support and maintenance of applications to meet daily operational needs. May act as escalation point if needed.
Configures and upgrades applications as directed to meet daily operational needs.
Implements and maintains customizations of applications to meet evolving business needs including reports, dashboards, and workflows.
Implements and maintains third-party software connections and applications to support various business needs.
Assists with debugging system integration and functionality issues including engagement with vendor support for defect resolution.
Documents and implements policies, procedures, and guidelines to ensure data integrity, change protocols, customization, usage, etc.
Maintains up-to-date knowledge of application functionality, customization, and integration.
Performs other duties as assigned.
What You'll Need:
Associate's Degree in Computer Science or related degree and 4 years of relevant experience, or
In lieu of education, 6 years of relevant experience
What We Prefer:
5 years IT Operations experience
ServiceNow Administration Experience (including Admin Foundations for ServiceNow)
ITIL 4 Foundation Certificate
Interface/Integration work with third party applications
Additional Information
Click here for benefits information: HNTB Total Rewards
Click here to learn more about EOE including disability and vet
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NOTICE TO THIRD-PARTY AGENCIES:
HNTB does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB. HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees.
Job Type: Regular
Full/Part Time: Full time
Job Category: Information Technology Group
ReqID: R-15020
