We believe in the power and joy of learning
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Our culture values diversity, engagement, and discovery
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .
The Account Manager will develop strong customer relationships and manage accounts within their assigned territory by developing and implementing selling programs and proactive customer service policies with instructors and department heads in the High School/CTE market segment. A strong emphasis will be on digital conversion/sales. The core mission is to increase sales by stated quotas while adding new customers and guarding against attrition of existing accounts.
What you'll do here:
Manage existing accounts: grow sales of products and services through solution selling methods, understand changing customer needs, work with customer support to insure proper fulfillment of orders and digital delivery.
Identify new school programs and those using competitor curriculum and convert to Milady; maintain quality contacts and employ company resources as needed to close sales.
Work with Implementation & Training Specialists to convert and close digital sales.
Become a beauty industry and Milady product expert. Understand the High School/CTE business and their unique needs as well as each state's licensing requirements and available funding.
Become proficient in Magellan, SalesForce, E1 and Datawarehouse, and use these sales and marketing tools to their full capability.
Reach all assigned sales goals.
Prepare complete, accurate, detailed reports within established timelines: customer reports, trip reports, weekly reports, monthly reports, and special reports as requested.
Develop and implement strategic plans which maximize sales opportunities.
Attend assigned trade shows to foster relationships, promote product and close sales. Conduct school visits with key accounts to address strategic initiatives.
Skills You Will Need Here:
Required
Some college course completion
3+ Years of sales experience, showcasing a successful track record in a consultative sales position; demonstrated results in the needs-based selling process; and territory management
Self-motivated, goal achiever with a strong work ethic
Outstanding verbal and written communication skills and a desire to influence and persuade people
Strong organizational, time management, and personal skills to successfully communicate and negotiate with internal and external customers
Advanced computer skills and knowledge (including Excel) are necessary to manage assigned duties as well as educating customers on new content delivery platforms and programs
Flexibility and adaptability to change
Ability to travel overnight as required to attend conferences as needed
Preferred:
AA/AS degree
Beauty and Wellness Industry experience
High School/CTE market experience
Milady, a Cengage Group Company, is the number one provider of beauty and wellness learning solutions for schools all over the world. Since 1927, we have proudly provided the industry with educational resources for programs in Cosmetology, Esthetics, Barbering, Nail Technology, Makeup, Massage Therapy, Salon & Spa Management and Business Training.
Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.
Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.
About Cengage Group
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
