Career Area:
Marketing / Sales / Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About EPD
Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!
The Electric Power Division has an exciting opportunity for an Electric Power Product Support Representative based out of the Peachtree City, GA district office. As an Electric Power Product Support Rep at Caterpillar, you will be Caterpillar's in-territory representative for Electric Power product problem management in the southeastern United States, and English-speaking islands in the Caribbean, to minimize the commercial impact of customer complaints related to products, applications, and maintenance requirements. You will also be responsible for carrying out Electric Power product support development initiatives in partnership with internal organizations and dealers in your territory. You will have a direct bottom line impact on Caterpillar and dealer financial results.
Job Duties/Responsibilities may include, but are not limited to:
Goodwill administration on Electric Power products serviced by your dealers
Be Caterpillar's liaison to their dealers for matters related to Electric Power product support by establishing and maintaining excellent relationships with dealership managers/staff and managers/staff within various marketing and engineering organizations at Caterpillar.
Represent Caterpillar, as required, during meetings with customers in matters related to Electric Power product support.
Ensure dealers have the capability and capacity to troubleshoot and service all Electric Power products they sell, including electrical distribution equipment.
Working with dealers in managing Product Improvement Programs cost effectively and within designated timeframes.
Facilitating factory technical assistance to dealers as required
Understanding customer/dealer market needs and communicate this within Caterpillar's Electric Power organization.
Working with the Electric Power Global Accounts organization to support major data center customers.
Working with Electric Power Sales, Aftermarket, and Dealer Services Division (DSD) field reps in support of mutual goals and initiatives, such as CVA growth and increasing the number of generator sets utilizing Cat Connect.
Up to 50% travel requirement
Required Qualifications:
Bachelor's Degree or 10+ years of equivalent Caterpillar experience
Technical understanding of Diesel and gas generator set operation and maintenance
3+ years of experience working with Caterpillar dealers
Top Candidates will also have:
Bachelor's Degree in Mechanical or Electrical Engineering
Completion of Caterpillar's Marketing Training Class program
3 years of experience working in a Caterpillar marketing or engineering group
3 years prior experience in a field position
Excellent personal relationship and communications skills
The ability to track and drive to completion multiple product problems and development projects, at multiple dealerships
Technical knowledge of and experience with mechanical failure analysis
Basic understanding of Caterpillar's network for new and remanufactured parts
Technical understanding of electric power distribution systems, and their maintenance requirements
Relocation assistance is available for this position.
Our goal at Caterpillar is for you to have a rewarding career. Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus. Additional benefits include paid vacation days and paid holidays.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .
There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.
Our culture, like everything at our company, is made possible by each employee's contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.
