LOCATION: Remote US with the ability to travel approx. once per quarter
This job requisition is not eligible for employment-based immigration sponsorship by VMware.
Technical Account Manager - Digital Workspace (DWS-TAM)
The Elevator Pitch: Why will you enjoy this new opportunity?
Do you -live and breathe- the VMware core stack of products?
Are your dreams filled with EUC products, all things VMware, vSphere, vCenter, ESXi, vRealize, vSAN, and VMware Cloud Foundation?
Do you have experience with End User Computing (EUC), mobile device technology, and associated operating systems?
Do you already have your VCP Certification (or could you get it within the next 90 days)?
Do you have proven experience with large/global clients?
VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 350,000 enterprise and SMB customers to thrive in the Cloud Era...a pioneer in the use of virtualization and automation technologies! Our team of 20,000+ people working in 50+ locations worldwide is committed to building a community where great people want to work long term by living our values of passion, innovation, execution, collaboration, active learning and giving back. If you are ready to accelerate, innovate and lead, join us as we challenge constraints and problem solve for tomorrow today.
Technology has made a profound impact on just about every aspect of modern life. VMware makes the software that the world uses to deliver everything from Jumbo Jets to Hotel Rooms, to playing cards. Customer Success TAM's work closely with our customers to ensure that VMware is doing everything possible to ensure that our customers are reaching their business goals. If you are passionate about the intersection of business and technology, then you are going to love being a CS TAM.
Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing?
For onboarding you will receive:
Mentoring, coaching and sponsorship for career development.
Effective communications partnership to ensure good customer interactions.
Customer and partner facing activities and tasks.
Commercial and technical presentation training.
Hands-on training in leading edge VMware technology, highly passionate in the IT industry.
We're looking for people who love to win, have strong business ethics and good communication skills
Within your first 3 months
You will be supporting customers on your own.
You will complete a role-based, on-the-job training with on-demand, self-paced curriculum for skills development, specifically catered to the EUC product set of VMware, comprised of video courses, quick guides and articles on popular development topics in addition to training modules, webinars and tech talks on many of VMware's tools, products and procedures.
Upon successful completion of the 3 month, onboarding you must be ready to serve customers as a Digital Workspace Technical Account Manager
After 3 months+ You will be expected to serve as a Digital Workspace Technical Account Manager at full capacity, managing customers and working with your team, mentor and manager
What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
As a Technical Account Manager for Digital Workspace (DWS TAM), you will build and maintain relationships with VMware's customers that have a real passion for technology and the opportunities that it can bring to our lives. At those customers, you will be a major focal point for everything that is related to VMware's EUC product line for different teams and levels from the most technical to the most senior executive. You will escort and guide them in their journey to be market leaders by using some of the newest and most advanced EUC solutions in information technology.
You will also play a key part in representing your customers back to VMware, sharing their experience and wishes with the account teams, support and product managers, helping to shape future versions of our products and contribute your point of view for our shared success.
As a new member of the CS-DWS TAM Team, you will:
Be there for your customers. Help them to build their business for success and transform from customers to partners to the digital journey
Like to think out of the box? Use your skills to help your customers to take their VMware solutions to the next level and to fully utilize all that our products can give them. Our customers love to see their investment being fulfilled and you will make sure that they do.
Help the customer to translate business requirements into technical solutions by building knowledge and understanding of the possibilities presented by different platforms and use cases.
Do you like connecting with people? Be the messenger that breaks down the corporate silos between different technical teams and business teams using simple language and personal skills.
When troubles come the TAM's rise! Not everything always goes smoothly. At those points, you will take leadership on the situation and help everyone to get back on track.
What is leadership like for this role? What is the structure and culture of the team like?
Managers of this organization are very supportive of their teams, their success within their role and their career path for the future.
Team collaboration is encouraged. TAMs are proud of their teams, their customers and what they do at VMware. Everyone is easy to talk to, approachable and willing to help one another.
Where is this role located?
Remote: This role is fully remote and can be done anywhere in the continental US
Travel: Approximately once per quarter
What are the benefits and perks of working at VMware?
You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com .
Employee Stock Purchase Plan
Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
Generous Time Off Programs
40 hours of paid time to volunteer in your community
Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
Wellness reimbursement and online fitness and wellbeing classes
VMware
Our people transform the impossible into the essential. We challenge the status quo by inventing better ways of doing things. Our culture is one of possibilities. Where everyone is empowered to achieve success on their own terms. And together, we are crafting the future of business in a digital world.
At VMware, we have EPIC2 Values - Execution, Passion, Integrity, Customers, and Community are what define us. Learn more about our values on our careers website: http://www.vmware.com/company/careers/life-at-vmware.html . We want to hire epic people who enhance our diverse culture - people who will push us, amaze us and drive us forward. In return, we offer the freedom to define and lead your future. VMware diversity: http://www.vmware.com/company/careers/people-at-vmware.html
This job requisition is not eligible for employment-based immigration sponsorship by VMware
#LI-HD1
This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.
Category : Services and Consulting
Subcategory: Technical Account Management
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2022-10-24
VMware's Customer Experience and Success team is devoted to helping our customers realize outcomes everywhere - whether they are engaging with our Customer Success, Professional Services, Global Support, or Learning teams. We are driven by our service code of customer advocacy, trusted guidance, and cross-functional team work. The Customer Success team is laser-focused on the health of our customers and ensuring they are realizing the most value from their VMware investments. If you have a passion for making your customers successful, join a team who is dedicated to helping customers achieve their business outcomes in the fastest time possible.
VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what's possible today at http://careers.vmware.com.
Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
