Come be a part of The Main, Downtown Norfolk's upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests' expectations. We are always looking for the best talent to join our team.
The entry-level supervisory position is responsible for the supervision and motivation of housekeeping Associates. The primary focus of this position is to ensure tat all guest rooms meet property SSI in all areas including cleanliness, quality and efficiency.
Level One
Know your job.
Complete job skills training and possess a clear knowledge of the job
Know property standards (SSI) and room types
Listen attentively in Pre-shift and ask for clarification of assignments and expectations
Be on time.
Read your schedule, follow attendance guidelines and report to work on time, and in the proper uniform
Follow clock in and out procedures
Be on stage.
Maintain a friendly, approachable, always willing to assist attitude
Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene
Use approved verbiage, scripting when interacting will all guests
Follow proper procedure and scripting when entering a guest room
Serve.
Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-
Train and coach Room Attendants and Housepersons using the approved training materials to certify each in their role
Work smart.
Use the Room Attendant Boards with instructions for sequence, special requests and clean types to complete an inspection on each room after it has been cleaned
Work on the same floor and closely with the Room Attendants assigned to you to ensure the pace of the day is maintained and so that you are readily available should the Room Attendants needs your assistance or guidance
Inspect and score cleaning all rooms methodically and promptly ensuring all guest rooms are cleanl and set to documented SSI before turning over for occupancy
Use your tools.
Ensure cart of caddy (if applicable) is set up to standard
Use the approved tools and checklists to complete assigned tasks
Collect room assignment sheets from Room Attendants ensure all rooms have been cleaned, inspected and all deficiencies recorded have been resolved
Measure Up.
Respect the space.
Keep your work area, cart and closets clean and organized
Report and ensure resolution of any deficiencies in rooms or public areas promptly
Be safe.
Support the Team:
Cooperate with other Associates and supervisors striving to create a positive work environment.
Support team efforts through carrying out responsibilities in a constructive and professional manner.
Other duties as assigned.
TypeQualification
Skill
Good attitude and work ethic practices
Ability to interact with hotel/resort guests and staff alike
Ability to speak English preferred
Prior housekeeping work experience preferred.
Prior experience and with good references as a Room Attendant, one year preferred, to reflect stability
Good attitude and manner in dealing with people, easy to work with and for
Good verbal communication skills, ability to read and write English
Team building and motivation skills
Willingness to receive development and supervisory training.
Experiencecommensurate or transferable skill set is primary consideration - past work as hospital surgery room inspection, prison cleaning squad leader, etc.
EducationHS - GED - or overseas equivilance is desired.
ID: 2022-4158
External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC
External Company URL: http://goldkeyphr.com/
Street: 100 E Main St
