Career Area:
Business Technologies, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Your Work Shapes the World
Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don't just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in - the roads, hospitals, homes, and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer's needs. Join us.
Description
Cat Solutions and Services Division is seeking a Connectivity Product Owner within the Mining Health Technology product development team. The Health technology products are designed to provide customer mixed fleet with improved equipment availability and reliability at the lowest possible cost per ton.
In this role, you will be responsible to lead the mining industry aftermarket connectivity products technical strategy, as well as providing product and application support to the global sale and dealer organizations. Connectivity products enable our customers' fleet of CAT and non-CAT machines compatibility to the Caterpillar's suite of technology solutions. This role provides day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems.
Job Duties
The role involves defining, planning, and coordinating product strategy and development activities to meet customer's performance, functionality, schedule, cost and quality objectives. The role also involves developing deep application subject matter expertise to provide technical sale, commercial support, application literature and coaching to regional sales teams, dealers, and customers.
Job Duties/Responsibilities include, but are not limited to:
Responsible for strategy, requirements, development and deployment of aftermarket connectivity products in mining
Coordination and delivery of end-to-end products development activities, including functional (design, validation) and non-functional activities (Purchasing, Product Regulations and Compliance, Documentation, Product Support, Sourcing and Order Planning, Parts Availability, Commercial readiness).
Manage voice of customers and dealers transformation into product requirements
Ensure strategy alignment with mining machine product groups, and other Caterpillar technology product teams
Drive system architecture and sensing requirements to mining machine product groups and track factory adoption
Manage product backlog and development prioritization, in accordance to business priorities and quality expectations.
Partner with service engineering to perform field follow planning and execution, and to create product support material
Facilitate connectivity kit sales, through pro-active technical sale support
Provide product and application expertise to the global field sales rep teams and dealers
Provide subject matter expertise support for aftermarket kit pricing for on-board connectivity solutions (including software licensing)
Work closely with engineering delivery organizations internal to Caterpillar
Maintain and create product application documentation
Manage Non-Disclosure Agreement process for third party telemetry access requests
Work with Supply Chain team to guarantee physical material availability into the Caterpillar distribution centers
Skill Descriptors
Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Level Working Knowledge:
- Applies the prerequisites to a project before starting the business analysis process.
- Collaborates with stakeholders, development teams, testing teams, etc., to deliver business solutions.
- Documents the business case to justify the requirements of time and resources of a project.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Extensive Experience:
- Differentiates assumptions, perspectives, and historical frameworks.
- Evaluates past decisions for insights to improve decision-making process.
- Assesses and validates decision options and points and predicts their potential impact.
- Advises others in analyzing and synthesizing relevant data and assessing alternatives.
- Uses effective decision-making approaches such as consultative, command, or consensus.
- Ensures that assumptions and received wisdom are objectively analyzed in decisions.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Extensive Experience:
- Adapts documents and presentations for the intended audience.
- Demonstrates both empathy and assertiveness when communicating a need or defending a position.
- Communicates well downward, upward, and outward.
- Employs appropriate methods of persuasion when soliciting agreement.
- Maintains focus on the topic at hand.
Software Change Request Management: Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
Level Extensive Experience:
- Defines responses for non-standard or unsupported change requests.
- Contributes to the design and development of request process flow and templates.
- Clarifies description, need, cost estimate, risk, resources, status.
- Manages all aspects of the change request process.
Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced software products.
Level Working Knowledge:
- Describes phases, activities, deliverables and processes for a specific methodology.
- Works with structured documents for developing features, functions, plans and schedules.
Software Problem Management: Knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.
Level Working Knowledge:
- Documents resolution progress and provides feedback to customers.
- Describes issues and consideration for resolving problems.
- Works with tracking and resolving common types of problems for a product.
- Describes actions, tools, and procedures for problem reporting, solving, and resolution.
- Follows proper notifications and escalation procedures.
Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
Level Extensive Experience:
- Participates in enhancing the sales process and expanding sales opportunities.
- Collects, documents, and maintains product functional requirements; makes recommendations.
- Supports major installations and customizations.
- Maintains and disseminates information on customer use and experiences.
- Has knowledge of all advanced features and functions of the product.
- Relates experiences with unusual or non-traditional uses; assesses opportunities and challenges.
User Acceptance Testing (UAT): Knowledge of UAT activities, tasks, tools and techniques; ability to evaluate acceptance tests for end-users.
Level Extensive Experience:
- Critiques user acceptance plans for appropriateness and completeness.
- Develops approaches for acceptance testing following legal or contractual agreements.
- Consults on test strategies, processes, plans and approaches during the user acceptance testing process.
Basic Qualifications
5+ years of job-related experience in mining technology, or in relevant connectivity technology
Demonstrated ability to understand and articulate product capability and application knowledge.
Good human relations and communication skills to develop a cooperative work relationship with internal development partners, as well as field sales organizations, dealers and customers.
Experience in product development processes and product life-cycle management
Experience with managing programs
Top Candidates will also have
Bachelor's degree in an accredited Engineering, Information Technologies, or Computer Science
Mining Industry and Mining Operation knowledge
Cat connectivity products (Product Link, VIMS) knowledge
MineStar product portfolio knowledge
Machine telemetry knowledge
Competitive connectivity product knowledge
Comprehensive knowledge of Caterpillar systems related to product development and support.
Excellent human relations, interpersonal, and communication skills
Proven team leadership skills, with direct and indirect resources
Ability to build strong working relations with global teams and resources with multiple cultures
Experience in electronic and/or software systems development life-cycle
Experience with defining system requirements
Ability to initiate and take independent action
Ability to plan, prioritize and organize
Demonstrated performance to very high work standards
Flexible schedule to attend and drive meetings with global development and business partners
Additional Information
The primary location for this position is Mossville, IL (Building AC); an additional location is in Tucson, AZ.
Domestic relocation assistance is available for this position.
This position may require 10-15% travel.
Employee benefit details
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus.
Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Final details
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers .
For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media
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Posting Dates:
February 23, 2024 - March 8, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .
There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.
Our culture, like everything at our company, is made possible by each employee's contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.
