Description
CTG is seeking to fill an Infrastructure Analyst IV opening for our client in Buffalo, NY.
Location: Buffalo, NY
Duration: 5 months
Overview:
Completes activities related to larger and/or more complex installations, configuration, operation and maintenance of systems hardware and software and related infrastructure. Ensures system hardware, operating systems, software systems and related procedures adhere to organizational values, enabling staff and partners. Provides training to less experienced staff.
Primary Responsibilities:
Respond to and resolve to help desk escalations of a complex nature.
Create trending information of system issues and work with partner teams to clarify variables to support efforts to address identified issues from the analysis.
Create and document procedures for work order and request-based tasks.
Respond to and resolve identified technical incidents requiring expert problem-solving based on knowledge of system and adjoining systems.
Use advanced diagnostic tools to troubleshoot issues.
Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards. Research options when anomalies occur and choose best course of action.
Schedule maintenance changes to reduce operational risk.
Participate in project work in cross-functional teams; lead technical team within a project and provide input to design efforts.
Provide training to less experienced staff.
Complete evening responsibilities as scheduled.
Initiate, create and document procedures for maintenance tasks and other needs to serve as a reference source.
Use tools to help automate processes and make systems more efficient, manageable, available, and secure.
Provide advice and recommend actions involving rather complex issues; resolve problems within established practices.
Participate in and support capacity planning and development of long-term strategic goals for systems and software in conjunction with Engineering and Architecture departments.
Understand and adhere to the Company']s risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the Company brand.
Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Education and Experience Required:
Minimum of 8 years higher education and/or work experience.
Prior experience reading and digesting technical information.
Detail-oriented.
Strong written and verbal communication skills.
Prior experience interpreting and/or discussing terminology or concepts not familiar to many people with others.
Strong customer focus, including ability to manage customer needs and multiple work priorities.
Prior project management experience.
Education and Experience Preferred:
Bachelors degree in technology-related field.
Certifications or special training in related technologies.
Prior experience leading technical teams toward a common goal or project within a larger project.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided . For additional information, please contact Kimberly Watzek at 716-887-7388 or Kimberly Watzek@ctg.com . Kindly forward this to any other interested parties. Thank you!
About Us
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work CertifiedTM company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
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ID 2024-10924
Title Infrastructure Analyst IV
Location US-NY-Buffalo
