Position Description
Serco is seeking a highly motivated and results driven Experienced Benefits Analyst to join our Benefits team out of our corporate headquarters in Herndon, VA. This position can be worked fully remote ! The Benefits Analyst supports the team as a subject matter expert to ensure the employee benefit programs are administered in alignment with the company policies and guidelines and are compliant with legal and fiscal regulations through specialized administration, data analysis, reporting, and other activities. This is an exciting opportunity to join a highly engaged and collaborative organization that is transforming human resources.
Serco provides the latitude to learn and develop through meaningful experiences that have a direct and tangible impact on our employees. We take pride in providing the highest quality service and helping others find and build careers at Serco. Our passion for people has resulted in Serco being named Forbes 'Best Large Employer' and 'Best Employer for Women', and most recently NAVEX Global 2021 Excellence in Corporate Culture Impact.
In this role you will be responsible for the following activities and tasks:
Act as point of contact to all Canadian Locations, Team Partners, and vendors to research benefit-related inquiries and resolve any claim or benefit discrepancies.
Manage all leaves of absences for Canadian workforce and coordinate with vendors on employee claims to ensure accuracy; maintain updated status information, including commencement and end dates ; issue benefit letters, process payment collection and arrears, and administration of payment options for contributions during periods without pay plus application of eligible payments .
Supports case management, facilitation of return to work, short term disability (STD) benefit administration, and liaising with Human Resources, employees, and work location management.
Track progress on processes, workforce, facilitate assessments as covered under the Collective Bargaining Agreement or other policies as required or other issues and ensure follow up is taken as necessary.
Act as the Subject Matter Expert for area of responsibility and provide recommendations and solutions to improve overall company benefit offerings.
Provide recommendations and propose benefit program improvements that align with employee engagement, wellness, and retaining talent.
Collaborate with the North American Benefits Manager on global projects.
Maintain awareness of best practices, industry trends, and emerging issues related to area of responsibility.
Pro-actively and independently develop reports and analyses for review by the Business Manager and North America Benefits Manager.
Develop communications and update applicable materials regarding Health and Welfare, RRSP, and program changes, as well as actively promote and educate benefit plans to workforce.
Develop reports for presentation, and communications for awareness or implementation of changes.
Support annual and ad hoc benefits projects as necessary.
Qualifications
To be successful in this role you will have:
A Bachelor's Degree.
A minimum of three (3) years' experience in Disability Claims Management.
U.S Citizenship.
Experience with complex claims management in a unionized environment.
Demonstrated passion for benefits administration and a working knowledge of benefits regulations.
Experience skills in Microsoft Office suite (Word, Excel, PowerPoint, Teams, Outlook) with demonstrated experience with relational databases.
Ability to manage multiple projects and prioritize work, at times with conflicting priorities with little supervision.
Excellent communication skills (both written, oral, and listening) as well as a high level of diplomacy and confidentiality will be required.
Demonstrated experience providing a high level of customer service to all levels of leadership, including the executive level.
Accuracy and attention to detail in work, proven analytical and problem-solving skills, strong customer service focus.
Working knowledge of Employment Standards in various provinces, Canadian Human Rights Act, and other relevant legislation.
Ability to travel up to 10%.
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
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ID 54183
Recruiting Location : Location US-VA-Herndon
Category Human Resources
Position Type Full-Time
Security Clearance None
Telework Yes - May Consider Full Time Teleworking for this position
