PA-Center City
Job Description
Cohort Start Date: June 6th, 2022
As a College Graduate Leader in the College Graduate Leadership Program, you will be on an accelerated track to General Manager that will train you how to drive customer experience and impact your store's financial, team and operational performance. In this program, you'll move through our store leadership structure in the Customer Service Supervisor, Food & Beverage Manager and Assistant General Manager positions. You will spend your days leading and motivating a team, driving sales results, merchandising products and providing an exceptional experience for our customers.
This developmental program will provide you with the knowledge and experience in setting goals, taking action and implementing change as it relates to people, customers, sales and profit in order to be a future successful General Manager.
Job Summary: The College Graduate Leader is responsible for achieving exceptional business results and fulfilling lives every day by being empowered to control the success of your store, all in a way consistent with our values and culture.
What You Will Do:
Learn the business and then ensure exceptional customer service is being delivered.
Respond to and resolve customer inquiries and solicit customer feedback and input.
Respond to and resolve customer inquiries in a courteous and timely manner.
Learn and oversee 24/7 execution of all food service programs to help store meet and/or exceed food service and beverage performance and profitability goals according to corporate objectives.
Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.
Supervise the day-to-day task assignments and performance for all associates.
Assist with all matters relating to the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates. Monitor and analyze business processes and results to profitably achieve store goals Learn to be a great servant leader by seeking out opportunities for growth and development, continuously learn throughout your experience and own your training.
Foster an inclusive, diverse, safe and secure culture. Commit to Wawa's values and culture, using them to personally develop by asking questions and seeking feedback.
Provide new ideas and recommend solutions to business or team opportunities.
Demonstrate a willingness to take risks, step out of comfort zone and take on new assignments.
Demonstrate a culture of ethical conduct, safety and compliance. Lead the team to work in the same way and hold others accountable to this commitment.
Skills You Need:
Exceptional customer service skills
Effective oral and written communication skills
Ability to work with little or no supervision
Excellent analytical, critical thinking and problem solving skills
Detail oriented and excellent organizational skills
Ability to work well individually as well as in a team environment
Ability to handle multiple projects simultaneously and independently
Excellent interpersonal skills
Proven self-starter with demonstrated ability to make decisions
Excellent leadership skills and team-oriented thinking
Ability to learn and utilize the store's technology
Basic Qualifications:
Bachelor's degree required; or anticipated Spring 2022 degree completion
Proven leadership within collegiate environment
Availability to work all shifts, weekends and holidays based on business needs
Knowledge of MS Office Suite to include Outlook, Excel and Word.
Previous food or retail experience preferred
Our Benefits:*
At Wawa, we want our associates to be happy and healthy. Our generous benefits reflect our commitment to our associates, and they are designed to fit your lifestyle and help you build and plan for a great future.
Loan Forgiveness (for College Graduate Leadership Program participants)
Competitive Salaries
Employee Stock Ownership Plan (ESOP)
401(k) Plan
Educational Assistance Plan
Health Insurance (Medical, Dental, Vision)
Flexible Spending Accounts (Health and Dependent Care)
Disability Coverage
Basic Life & Accidental Death & Dismemberment Insurance
Supplemental Life, Children Life, and Spousal/Domestic Partner Life Insurance
Paid Time Off (PTO)
*Certain eligibility requirements must be satisfied
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
Wawa is a family of more than 850 stores and 30,000+ associates with a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other. With proud roots as a family-owned business, Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Today, Wawa continues to evolve from traditional convenience to -boundless convenience.- We believe Wawa is its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. As an associate-owned organization, our people always come first. Wawa focuses on cultivating talent within and we are consistently recognized for our values-driven culture that is at the heart of everything we do.
For Technical Issues please email: recruitingsupport@wawa.com .
